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As the retail environment becomes increasingly connected, ABI Research provides a holistic view of the overall ecosystem while striving to be the first to identify next-generation technologies and vendors shaping the future of retail. Our research examines new technological developments in this space including customer analytics and engagement, advertising, inventory management, fulfillment and delivery, employee efficiencies, indoor location technologies, POS, and the impact of the cloud.

Featured Research

VR in Retail and Marketing

As technology innovation continues to change the retail and marketing sector, virtual reality technology is the next innovative technology to improve retail and marketing. Furniture stores, E-commerce companies, automotive, and travel companies have deployed VR for retail and marketing purposes. Consumers' awareness in VR technology together with investment by the brands and retailers is driving the virtual reality deployment in retail and marketing.

This report discusses VR use cases, VR deployments, market drivers, and challenges for deployment in VR retail and marketing segment. VR solution providers providing retail and marketing solutions including InstaVR, InContext Solutions, Marxent, V-Cult, Virtalis, VividWorks are presented in this report. The report also includes the market forecast for VR HMD shipment in retail and marketing as well as regional revenue forecast generated by software and services.


Reports & Data


Executive Foresights

Back-Office Transformation Holds the Key to Front-Office Success for Brick and Mortar Retailers

4Q 2018

Customer-centric retail strategies typically aim to reduce in-store friction and offer more engaging and tailored experiences that will drive traffic to stores and improve retention rates. However, by focusing almost entirely on the store itself, retailers are in danger of having a blinkered view of retail; this can downplay the importance of supply chain operations in maintaining customer loyalty. Ironically, this attitude is preventing many brick-and-mortar stores from satisfying their customers to the best of their ability, despite their store-centric approach.


Facial Recognition to Transform the Shopping and Payment Experience

4Q 2017

This week Intel, Foxconn Technology Group, and Asia Pacific Telecom offered their first public demonstration of facial recognition technology for retail usage. Some of the applications demonstrated included residential and business access control, a virtual shopping service app, and retail payment apps. Intel’s solution utilizes multi-access edge computing (MEC) 5G and artificial intelligence (AI) to enable the services.

Analyst Support

Every client is assigned a key member of our research team, based on their organization’s needs and goals. And, an unlimited number of Analyst Inquiry calls are available to answer your specific questions.

Dominique Bonte

Vice President, Verticals/End Markets

Phil Sealy

Principal Analyst

Khin Sandi Lynn

Industry Analyst

Dimitrios Pavlakis

Industry Analyst

Lian Jye Su

Principal Analyst

Nick Finill

Senior Analyst

Stuart Carlaw

Chief Research Officer

Ryan Martin

Principal Analyst

Adarsh Krishnan

Principal Analyst


The Retail Revolution: Will Robotics and AI Save Bricks and Mortar?

With recent examples appearing of retailers deploying innovative AI and robotics solutions, it remains to be seen how quickly the wider industry will adopt these potentially game-changing technologies. Amazon Go – reliant on AI, machine vision and intelligent automation – is widely tipped to establish itself as a future operating model in the grocery sector. While the use of automated pickers in e-commerce fulfillment by the likes of Ocado and the emergence of Fellow and Bossanova robots in brick and mortar retail also suggest an automated revolution will soon be transforming the industry. However, the enormous cost of these solutions combined with social and operational barriers may mean the imminent marriage of AI and robotics in retail is further away than initial case studies would suggest. By examining market trends, real life use cases and the market’s key players, it's possible to see how the future of retail will be impacted by smart, automated solutions.

This webinar will address the following questions:

  • What are the main use cases for AI and robotics, and will more emerge?
  • Which companies are leading the way? From a retailer perspective and a solution provider perspective?
  • Which barriers are most likely to inhibit adoption, and how likely are these to be removed?
  • Which use cases/companies will be first to deploy and when?
  • How will AI/Robotics affect human employees and operations?