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As the retail environment becomes increasingly connected, ABI Research provides a holistic view of the overall ecosystem while striving to be the first to identify next-generation technologies and vendors shaping the future of retail. Our research examines new technological developments in this space including customer analytics and engagement, advertising, inventory management, fulfillment and delivery, employee efficiencies, indoor location technologies, POS, and the impact of the cloud.

Featured Research

Smart Retail Hot Tech Innovators

Global retail is on a steady growth rate of +3-4% this year. This includes brick and mortar retail as well as E-commerce. E-commerce although only 8-10% of total retail is driving the overall growth for the industry. The E-commerce share will continue to rise and we expect it to reach 25% by 2025. Technology is driving these growth rates and making the shopping experience easier and quicker.


Reports & Data


Executive Foresights

AI-Enabled Robotic Automation for New Workforce Efficiencies

2Q 2018

Robotics are entering the workforce in new ways every day, as evidenced by enterprises like Amazon and Walmart. The interdependence of processes, people, and technologies will be key in determining best practices for new deployments.


Facial Recognition to Transform the Shopping and Payment Experience

4Q 2017

This week Intel, Foxconn Technology Group, and Asia Pacific Telecom offered their first public demonstration of facial recognition technology for retail usage. Some of the applications demonstrated included residential and business access control, a virtual shopping service app, and retail payment apps. Intel’s solution utilizes multi-access edge computing (MEC) 5G and artificial intelligence (AI) to enable the services.

Analyst Support

Every client is assigned a key member of our research team, based on their organization’s needs and goals. And, an unlimited number of Analyst Inquiry calls are available to answer your specific questions.

Dominique Bonte

Vice President, Verticals/End Markets

Phil Sealy

Principal Analyst

Khin Sandi Lynn

Industry Analyst

Dimitrios Pavlakis

Industry Analyst


Trends and Technologies that Retailers Need to Succeed

Smart Retail has gone through revolutionary changes in the past 10 years and will exponentially continue to do so going forward. Brick and mortar stores are no longer the only option for consumers across the globe to make their everyday purchases. Ecommerce is taking share from physical stores and by 2015, is forecasted to occupy over 25% of total global retail revenues. All this is thanks to the amazing advancements in technology, both in-store and online. In this webinar, ABI Research outlines the current and future trends in retail and how key technologies play a role in these advancements. Look for key vendors as well who are paving paths to make this happen and how they are making the offline and online world seamless.