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As the retail environment becomes increasingly connected, ABI Research provides a holistic view of the overall ecosystem while striving to be the first to identify next-generation technologies and vendors shaping the future of retail. Our research examines new technological developments in this space including customer analytics and engagement, advertising, inventory management, fulfillment and delivery, employee efficiencies, indoor location technologies, POS, and the impact of the cloud.

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Industry Survey: Transformative Technology Adoption and Attitudes - Retail

ABI Research conducted an industry survey on transformative technology adoption and attitudes of 455 decision makers, influencers, and implementers in the following verticals: Retail, Healthcare, Logistics, Automotive, Manufacturing, Utilities, Consumer Packaged Goods (CPG), as well as Local, State, and Federal Governments. This issue provides a summary of the findings and main conclusions for the retail segment related to the adoption of smart in-store retail technologies such as beacons, POS, indoor location, AI-based analytics, the impact of multi-channel and e-commerce strategies on brick and mortal retail, and awareness about the beacon supplier ecosystem. Questions range from willingness to adopt new technologies, to barriers, benefits, and sourcing (in-house versus third-party).


Reports & Data



Starting This Week, Amazon Forces Pre-Authorized Returns on Sellers

4Q 2017

Amazon recently notified sellers on their platform about a new refund policy. If you are a not an Amazon fulfilled merchant, you will have to follow similar policies for those sellers that utilize Amazon fulfillment services, i.e., products that are shipped out of Amazon warehouses. Buyers no longer will have to notify sellers before sending products back. Prepaid return shipping labels will be printed and applied to the shipped product. There will also be a return-less refund policy which lets customers to get a refund without sending the product back. Some sellers like this since it reduces shipping and inventory costs for sending the products back to them. This is great news for consumers as it makes returning products even easier and faster, but at the expense of the seller. Amazon’s objective is to unify their return policy across all products sold on their site. This unifies the experience for all their shoppers which equates to higher repeat visits and satisfaction. This policy became active the week of October 2nd.

Analyst Support

Every client is assigned a key member of our research team, based on their organization’s needs and goals. And, an unlimited number of Analyst Inquiry calls are available to answer your specific questions.

Andy Sweis

Principal Analyst

Phil Sealy

Principal Analyst

Dominique Bonte

Vice President, Verticals/End Markets


Trends and Technologies that Retailers Need to Succeed

Smart Retail has gone through revolutionary changes in the past 10 years and will exponentially continue to do so going forward. Brick and mortar stores are no longer the only option for consumers across the globe to make their everyday purchases. Ecommerce is taking share from physical stores and by 2015, is forecasted to occupy over 25% of total global retail revenues. All this is thanks to the amazing advancements in technology, both in-store and online. In this webinar, ABI Research outlines the current and future trends in retail and how key technologies play a role in these advancements. Look for key vendors as well who are paving paths to make this happen and how they are making the offline and online world seamless.