Sam Gazeley

Sam Gazeley

Industry Analyst

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Sam Gazeley In The News

Retail Touch Points (2024-01-26)
“The COVID-19 pandemic really shifted consumers’ approach to purchasing in terms of the payment methods they use and how often they visit in person,” said Sam Gazeley, Digital Payment Technologies Industry Analyst at the global technology intelligence firm ABI Research in an interview with Retail TouchPoints. “So even though customers are making more purchases online and using delivery services more often, stores shouldn’t become a relic of the past. Whether it’s in-store or online, the customer expects a seamless experience across all touch points. The most important concepts here are convenience and choice — customers want to choose how they pay for their products and their services and spend the least amount of time possible doing it.”
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Retail Brew (2023-03-16)
Not in the cards: Sam Gazeley, an industry analyst for digital security at ABI Research, which is based in London, told us the wait for new and replacement cards has generally gone from about six to 10 business days to six to eight weeks. But that varies greatly depending on who issued your card because larger card issuers have the resources to pay suppliers extra for chips.
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Mobility Payments (2023-03-06)
Visa didn’t specify the names or even the size of the 150 cities planning open-loop service. But if they were large cities, the estimate might have been too optimistic. That’s a conclusion by Sam Gazeley, an industry analyst with UK-based ABI Research, about his own research.
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Computer World (2023-01-25)
“For example, Google Pay provides its users insight into where they spend the most money, which enables users to better budget their finances,” said Sam Gazeley, a cyber and digital security analyst with ABI Research. In Asia, a number of digital wallet providers are looking to provide “super-apps," where services such as in-app hotel booking and food delivery, among others things, are possible. “This is also now expanding into the cryptocurrency market, with some US payment companies such as PayPal offering the option to purchase crypto,” Gazeley said.
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Future CIO (2021-11-05)
BI Research estimates that in 2021 the worldwide installed base of mobile citizen credentials reached 319.1 million and increased to 419 million in 2022, demonstrating a YoY growth of 31%. As the COVID-19 pandemic continues to push governments toward the smartphone as a platform to create end-to-end touchless service experiences through contactless technologies, the mobile identities (mID) market is seeing uptake across all credential applications, excluding passports. “The mobile identities market is continuing to sport strong growth as the effects of the COVID-19 pandemic remain. New tenders are continuing to be announced. Between 2022 and 2023, South Korea, South Africa and the UK will either introduce or trial mobile driver’s licenses,” said Sam Gazeley, digital security analyst at ABI Research. “As it relates to National ID, the mobile form factor continues to dominate, with the application occupying 82% of all mobile identities in circulation in 2020.”
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CNN (2021-08-30)
If Big Tech has specific apps they will work with, then this would go a long way to cut down on the volume of app solutions that are currently flooding the market," said Sam Gazeley, digital research analyst at ABI Research. "It would help to a degree by removing the risk of fraudulent certification from forged documents entering circulation."
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Crowdfund Insider (2021-07-21)
A new report from ABI Research predicts neobanks and challenger banks will nearly quadruple their number of accounts over the next five years The top 57 neo and challenger banks should grow their accounts from the 2020s 155 million to 590.6 million by 2026 due to their ability to provide increased convenience, flexibility, accessibility, and instantaneous service. “The global push in digital acceleration across a number of market verticals also applies to the financial services sector,” ABI digital research analyst Sam Gazeley said. “Throughout the global pandemic, as banks and building societies closed branches and migrated their in-person staff to already burdened telephony services, the reliance on flexible banking and payments has been pushed to the fore.”
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Technology for You (2021-07-21)
Growing demand for customer convenience, flexibility, 24/7 accessibility, and instantaneous service demand has led to the rise in transformative neobanks and challenger banks looking to disrupt the current status quo. By fully embracing a digital-first approach, neo/challenger banks have used innovation to streamline processes and scale new added value service launches, enabling new levels of convenience and flexibility. According to global tech market advisory firm ABI Research, neo and challenger banks will continue on an impressive grow trajectory, with the user base for the top 57 neo and challenger banks expanding their number of accounts from 155 million in 2020 to 590.6 million in 2026. “The global push in digital acceleration across a number of market verticals also applies to the financial services sector. Throughout the global pandemic, as banks and building societies closed branches and migrated their in-person staff to already burdened telephony services, the reliance on flexible banking and payments has been pushed to the fore,” said Sam Gazeley, Digital Security Analyst at ABI Research. “Traditional banks are feeling the pressure from their customer base to deploy digital solutions for financial services, competing with other traditional banks as well as neo/challenger banks. Rather than stifling the neobanks’ march to innovation, the increased demand for digital solutions during the pandemic has stimulated investors interest in them, and increased their visibility to target markets, onboarding new customers looking for compelling digital offerings.”
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Technology for You (2020-10-26)
In the wake of the COVID-19 pandemic, the worldwide shipments of contactless ticketing smart cards are set to fall from 439.7 million in 2019 to 393.9 million in 2020, according to ABI Research, a global tech market advisory firm. With many transport authorities reporting a ridership disaster and transport networks limiting the use or significantly reducing capacity to reduce the risk of COVID-19 transmission, the contactless ticketing market has seen a considerable slump in 2020. “Clearly 2020 will see a decline for the contactless ticketing market. Overall a -10.4% Year-on-Year (YoY) growth rate, related to unit shipments is forecast, with continued migration from memory to microcontroller. But the overall decline is a result of the ongoing COVID-19 pandemic,” says Sam Gazeley, Digital Security Research Analyst at ABI Research.
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