Mobile telcos are taking significant steps to embrace Digital Transformation to support new value-added services as well as improve operational efficiency. Telcos therefore also need to upgrade their network Operations Support Systems (OSS) and their Business Support Systems (BSS).
The latest BSS and OSS upgrades offer new ways of customer acquisition through omni-channel engagement and service enablement. There are new revenue opportunities to be secured through Industrial and smart home IoT, video, cloud and automotive applications but this will require enhancements to existing OSS and BSS systems. The latest BSS and OSS systems can now benefit from operational and market insights from big data to gain operation efficiency, improve customer experience and predict market trends. Delivery models now also take advantage of Agile and DevOps processes.
This report seeks to highlight the latest architectural changes to the OSS and BSS implementation models, the digital transformation trends, highlight mobile telco case study references, profile the key players in the market-place as well as quantify the market opportunity for BSS and OSS roll-outs.