Conversing with Computing Devices: The Race to Humanize Voice Recognition Speeds Up

New York, New York - June 23, 2016

The need for natural, conversational interaction between humans and their devices is increasing as people rely on them for more daily tasks. ABI Research predicts that consumers who engage with voice functionality on a monthly basis will grow to more than one billion by 2021, an 80% CAGR.

“Smartphones are usually the first devices people think of in relation to voice input and recognition,” says Eric Abbruzzese, Senior Analyst at ABI Research. “But growth in smart glasses and smart home devices will fuel this trend going forward.”

Within enterprises, ABI Research predicts that natural language processing will prove particularly beneficial in use cases and verticals that demand hands-free functionality, such as in healthcare, oil and gas, factory floors, and construction. Enterprise voice adoption often requires customized dictionaries, applications, and tools. While the major players in voice recognition allow some APIs to extend into these domains, specialists such as Nuance Communications are developing industry-specific voice packages.

Consumer-wise, voice control and conversational interaction is a natural fit for both smart glasses and AR devices, as their primary purpose is to offer hands-free, efficient data display and interaction. Smart home devices like Amazon Echo and Google Home will drive consumer use cases, with growth in AI-powered personal assistants enabling natural and rewarding interaction.

Apple, Google, and Microsoft are the main players on the map, and for good reason—each company is pushing their voice platforms heavily, most recently with Google’s Home voice-powered smart home device. However, it is Amazon that is on ABI Research’s radar. With involvement in automotive through their voice technology, and rapid movement in sales of its voice-supported Echo and Fire devices, Amazon has the potential to see great growth if it capitalizes on its current momentum.

“Conversational interaction is receiving investment as the next frontier for consumer control, beyond search and social,” concludes Sam Rosen, Managing Director and Vice President at ABI Research. “Development of artificial intelligence and transactional commerce will enable conversations such as ordering a pizza or using a virtual travel agent. We expect this to drive the next wave of digital monetization of the service world.”

These findings are from ABI Research’s Transformative Horizon: Voice Recognition and Conversational Interaction. This report is part of the company’s Video, OTT, AR, & VR sector, which includes research reports, market data, insights, and competitive assessments.

About ABI Research

ABI Research provides actionable research and strategic guidance to technology leaders, innovators, and decision makers around the world. Our research focuses on the transformative technologies that are dramatically reshaping industries, economies, and workforces today. ABI Research's global team of analysts publish groundbreaking studies often years ahead of other technology advisory firms, empowering our clients to stay ahead of their markets and their competitors.

ABI Research提供开创性的研究和战略指导,帮助客户了解日新月异的技术。 自1990年以来,我们已与全球数百个领先的技术品牌,尖端公司,具有远见的政府机构以及创新的贸易团体建立了合作关系。 我们帮助客户创造真实的业务成果。

For more information about ABI Research's services, contact us at +1.516.624.2500 in the Americas, +44.203.326.0140 in Europe, +65.6592.0290 in Asia-Pacific or visit www.abiresearch.com.

Contact ABI Research

Media Contacts

Americas: +1.516.624.2542
Europe: +44.(0).203.326.0142
Asia: +65 6950.5670