Back-end Software Integration Continues to Cause Challenges for Fleet Managers

08 Oct 2014

​The idea behind the back-end software is to provide multiple users with access to the same data. In its most basic form, a client-server is a two-tier model in which a client talks to a server across the network to request some type of remote service. Some of the key benefits of back-end software for fleet managers include: better fleet management, improved asset utilization, greater efficiency, increased up-time, reduced operational costs, and full system integration into existing organizational structures.

Despite the benefits of back-end software for fleet managers and telematics applications, in a recent study conducted by ABI Research, fleet managers raised a number of concerns: integration problems, poor communication between systems, end-to-end security, lack of front-end services support, server failure, software failure, content failure, heavy traffic load, and unavailability of networks. For these reasons back-end software for fleet managers is still a relatively small market and restricted to larger size fleets.

According to Filomena Berardi, Senior Analyst, “Legacy systems are a major concern for fleets and can present a challenge for system integrators. Players such as Chevin, RTA, FleetCheck, Jaama, Roadnet, Civica’s Tranman, Orion, FleetLynx and others can provide solutions that integrate into existing architectures more seamlessly. However, smaller fleets need to be reassured that they will get their ROI.”

These findings are part of ABI Research’s Commercial Vehicle Telematics Market Research.

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