In a recent B2B technology survey of 455 U.S.-based companies that span nine verticals, ABI Research finds that 54% of active consumer packaged goods (CPG) respondents feel that efficiency and productivity are the main two benefits that drive in-store technology adoptions. This can be interpreted as being directly related to the CPG vertical’s focus on optimized manufacturing, distribution, and sales processes of high-frequency, low-margin and/or non-premium/commodity goods.
“For CPG, the benefits to in-store technology need to have a direct and resounding impact on sales, efficiency, customer satisfaction, and ultimately the overall bottom-line,” says Dominique Bonte, Managing Director and Vice President at ABI Research. “This is in stark contrast with retail approaches, which center more on brand awareness and in-store customer experiences.”
Additional noteworthy findings from the survey include:
“From the survey findings, it is clear that in-store technologies like Bluetooth and Wi-Fi beacons, wireless point-of-sales (POS) terminals, electronic shelf labels, asset and inventory management, and process automation are prime for CPG adoption, but they remain hampered by internal and external inertia,” concludes Bonte. “If and when respondents deploy these technologies, they believe that the ROI for dedicated in-store technology will be fast.”
These findings are from ABI Research’s Industry Survey: Transformative Technology Adoption and Attitudes - CPG report.
About ABI Research
ABI Research is a global technology intelligence firm delivering actionable research and strategic guidance to technology leaders, innovators, and decision makers around the world. Our research focuses on the transformative technologies that are dramatically reshaping industries, economies, and workforces today.
ABI Research提供开创性的研究和战略指导，帮助客户了解日新月异的技术。 自1990年以来，我们已与全球数百个领先的技术品牌，尖端公司，具有远见的政府机构以及创新的贸易团体建立了合作关系。 我们帮助客户创造真实的业务成果。
For more information about ABI Research’s services, contact us at +1.516.624.2500 in the Americas, +44.203.326.0140 in Europe, +65.6592.0290 in Asia-Pacific, or visit www.abiresearch.com.
Asia: +65 6950.5670