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Sodexo provides food, facilities management, and technical services to a number of clients in Australia’s Energy & Resources sector. Many of the sites where Sodexo operates are in regional locations, located far away from the company’s metro support centers. For example, Sodexo supports mining firms based in Australia’s Pilbara region, some 1,500km away from its office in Perth.
For one of Sodexo’s largest mining contracts in Western Australia, more than 300 tradespeople deliver these services on-site, but sometimes rely on the expertise of a colleague from Perth. The turnaround for support could be several days as if there aren’t daily flights from Perth, the trip would involve a 19 hour drive. In other parts of Australia, Sodexo can resolve issues by reassigning an individual from another site in a city.
To expedite and improve the support Sodexo provides its on-site employees, the company has invested in smart glasses from RealWear to enable city-based workers to see through the eyes of on-site field workers. The technology improves safety and c…
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