Telco Big Data, CEM, and Managed Services

Research Service

Operators everywhere look to minimize risk, maximize profitability, and achieve competitive advantage. Forward-thinking managed services providers respond to these needs by evolving to higher value adding services that enhance revenue generation and competitive differentiation. Historically these third parties have been leading infrastructure vendors such as Ericsson, Nokia Networks, Alcatel-Lucent, and Huawei.

The advent of virtualization—SDN/NFV—opens more of the network and IT operations to third parties, including IT managed service providers seeking a foothold in this highly competitive market. This virtualization of the core network and the digitization of all things lead to the convergence of IT and network managed services, as well as mobile and fixed network services.

Rather than just focusing on the running of networks on behalf of carriers, managed services is entering a new paradigm with a focus on transformation, differentiation, and optimization becoming more of a key component rather than just operation. The addition of functions such as Customer Experience Management (CEM) and monetization opens the door to ever-closer relationships and potentially new competitors entering this market. Operator awareness of Big Data leads the drive to couple analytics with CEM and achieve higher profitability.

Analysis & Data

Fixed and Mobile Telecom Converged Operations & Services
Network Managed Service Providers
Network Managed Services

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