Australia’s Transport for NSW Travelers Turn to Mobile Wallets Echoing the Global COVID-19 Trend

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By Sam Gazeley | 3Q 2021 | IN-6267


Growing Global Usage of Mobile Ticketing


Transport for New South Wales, Australia’s largest transit agency, announced that as of August 2021, mobile wallets now account for over half of all contactless transit payments.

Traveller utilization of smartphones and wearables to pay their transit fares has seen a substantial increase, driven mainly by the COVID-19 pandemic, while transit authorities seek to update ticketing systems to reduce in-person contact and provide touch-free experiences. With Transport for New South Wales (NSW) having expanded its range of accepted payment methods to include NFC payments services, including Apple Pay, Google Pay, Samsung Pay, and Fitbit Pay—in addition to contactless EMV (Europay, Mastercard, and Visa) credit and debit cards—mobile wallets are now accounting for around 55% of all NSW contactless fare payments.

With rapid adoption of mobile ticketing and EMV acceptance in global transportation infrastructure, the convergence between payments and ticketing has seen a significant push in the wake of the pandemic. Aside from NSW in Australia, Port Authority in the…

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