Operators Need to Provide More Than Connectivity as Broadband Markets Saturate

by Khin Sandi Lynn | 4Q 2020 | IN-5924
Smart Home solution provider Plume and broadband Customer-Premises Equipment (CPE) provider Technicolor recently announced partnership agreement to integrate Plume’s Consumer Experience Management (CEM) Platform into Technicolor’s broadband devices. Plume’s CEM platform combines personalized front-end consumer services and data-driven back-end support tools. The partnership enables Technicolor’s broadband devices to support smart home services including whole-home adaptive Wi-Fi, Artificial Intelligence (AI) cybersecurity, advanced access and parental controls, motion detection, and personalization, all delivered through the Plume App. Support for such features is among the key strategies to differentiate broadband services.

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