The global outbreak of COVID-19 has forced numerous businesses to temporarily freeze operation or adopt remote working policies in order to mitigate physical contact, ensure employee safety, and continue operation. Consequently, during this challenging period of uncertainty, in combination with travel restrictions and strict self-isolation measures, the demand for traditional video communication tools and Augmented Reality (AR) remote assistance applications has significantly increased as businesses actively look for solutions to eliminate production downtime and remain as efficient as possible. There is no doubt that businesses that have already invested in digital solutions are better prepared to face this temporary crisis and are more resistant expected risks (such as low productivity, supply chain disruption, machine downtime, etc.).
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