Reflections from Visiting an Amazon Fulfillment Center

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By Michael Larner | 4Q 2019 | IN-5673


A Trip to Tilbury


In October I visited the Amazon Fulfilment Centre in Tilbury, London; the company’s largest such facility in Europe. The center receives packages from suppliers and third-party sellers on the site and packs them in the eponymous boxes before sending them to their distribution centers. I was there in a private capacity with members of my family. Amazon packages arrive at our home once or twice a week and we wanted to understand what happens behind the scenes when we place an order. The following is a write up of our time in the facility but also my perspectives as an analyst covering smart warehousing.

What Happens after Customers Place an Order


First, some numbers; the Tilbury facility covers 2.2 million square feet (or, to use a more common unit of measuring, 28 soccer fields...

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