Are Telecoms Vendors Addressing the Commercial Opportunity from Consumer-Specific SLAs in Distributed Networks?

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By Don Alusha | 3Q 2019 | IN-5593


Endpoint SLAs


Mobile Service Providers’ (MSPs) positioning in the global production frontier remains anchored to hard-to-duplicate network assets and infrastructure that continues to yield profits. Existing revenue streams notwithstanding, MSPs are incessantly seeking to pursue further growth, particularly with 5G, which introduces innovation on the technical and commercial fronts. Investment in the core network and cloud native architectures are expected to unlock many 5G-related commercial opportunities on the consumer and enterprise fronts. One such opportunity is endpoint Service Level Agreements (SLAs), the ability for MSPs to accurately assess what a failure’s impact is on consumers, an engineering feat that is commonplace in the Business-to-Business (B2B) space.

SLA provisioning in the B2B domain is attributable to two reasons: one, the B2B segment has always been much more SLA-driven, with strict metrics in term of planned and unplanned maintenance, and two, a specific network and/or hosting resource is easily associated with a customer, as opposed to a consumer who is charact…

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