Continuous improvement in Artificial Intelligence (AI) has ushered in a new dawn for human-machine interaction. AI vendors have not only created and deployed various solutions targeted at human-machine interaction, such as chatbots and social robots, but also contributed their underlying frameworks and tools to the open-source community. While the industry as a whole benefits from this, it is also critical to look at these developments based on the latest development in natural language understanding and processing, as well as AI ethics.
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