Korea’s Kumho Asiana Group Wants to Be on the Leading Edge of the Digital Transformation

2Q 2019 | IN-5466
Asiana Airlines is betting on its AI chatbot, Aaron, and its LBS that use hybrid beacon technology to improve customers’ travel experiences, streamline customer service operations, and enable cashless payments. The company, in turn, hopes to reap the rewards of improved functionality, expanded insights on customer behavior, and increased automation.

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