Chick-fil-A Using Monnit Sensors to Enable New Interactions and Drive Food Safety Automation

by Ryan Harbison | 3Q 2017 | IN-4665

At the QCon New York conference held in June 2017, Brian Chambers, Chick-fil-A’s Enterprise Architect, spoke about how the fast-food company is using Internet of Things (IoT), edge computing, and cloud services technologies to change the way it enables in-restaurant interactions, from customer experiences to remote monitoring and kitchen automation. At the surface, it appears that the fast-food chain is simply utilizing sensors to monitor the temperatures of coolers and freezers as a precaution against the public relations nightmare that accompany E. coli or, more likely in this case, salmonella outbreaks. On the back-end, though, Chick-fil-A is embracing connected products and services, driving its digital transformation to impact operational experiences at individual restaurants. Through its container-based edge compute architecture, IoT platform, and data analytics, Chick-fil-A is differentiating itself from its competitors and proving that IoT is not just limited to industrial applications.

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