Transformative Business Models: Audio as a Service

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1Q 2017 | IN-4507


Enhancing the Experience of Call Centers and Noisy Work Environments


Plantronics is an example of an audio-centric company that witnessed great success in managing audio experiences within the call center. It is also one of the leading audio headset brands in the broader enterprise market. The company recently released a new Plantronics Manager Pro software focused on IT auditing and reporting of the audio experience. This Insight examines the relevance of this announcement to the enterprise market and explores how innovation using current audio technology approaches will lead Plantronics and other audio vendors to make their first major IoT play, perhaps transforming from a product-based organization to a service-based organization.

IT Tracking of Audio Assets and Usage Now Possible


The Plantronics announcement is increasingly relevant for the enterprise market because it enables IT tracking of audio assets and usage. The Plantronics Manager Pro software can manage Plantronics branded devices, as well as those of its competit…

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