Thoughts on AI—from Consumer, to Enterprise, and Back

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By Michael Inouye | 1Q 2017 | IN-4410


Is AI too Artificial?


ABI Research attended AI World in November 2016, and as related research ramps up, it is worth considering where and how some of our markets will get impacted by AI. At the conference, one common question raised by many was “when will AI become less artificial?” Chatbots, in particular, create the most disparate opinions with some claiming these solutions fall short of AI while others believe these are critical elements of the transition for AI to true intelligence. It is easy to see why such a wide breadth of opinions exists around chatbots, particularly if one’s definition is comprehensive and includes any form of automated customer service/assistance.

At the most basic, the chatbot, like any virtual assistant, includes the intents (what the user wants to accomplish or solved) and the forthcoming entities or actions that the AI outputs. While some services/platforms do employ self-learning to help populate these intents and entities, human intervention, or oversight, is still necessary to make key decisions about links and suggested solutions. For instanc…

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