INDEX

The Future of Dealerships in the Digital Automotive Era

There is a growing effort for automotive dealerships to pursue an “omnichannel” sales process, including online options in order to streamline the sales process and attract both Millennials and other tech-savvy buyers. Many consumers research vehicle make and model options, as well as pricing online, prior to deciding to visit a dealership, test-drive, and potentially finance a vehicle. Additionally, growing trends, including growth in EV's over-the-air technology, prognostics, and Mobility as a Service, are disrupting the traditional model.

Table of Contents

  • 1. OVERVIEW
    • 1.1. Research Direction
    • 1.2. Historical Review
    • 1.3. Franchise Laws
    • 1.4. Legal Strategy
    • 1.5. Automotive Digitization Goes Global
  • 2. DISRUPTION AHEAD
    • 2.1. Supply Chain Impact
    • 2.2. Industry Associations
    • 2.3. Buyer UX
    • 2.4. Social Media and Online Information Impact
  • 3. SALES AND SERVICE
    • 3.1. Touchpoint Opportunities
    • 3.2. New Opportunities for Dealerships
    • 3.3. New Car Sales
    • 3.4. Used Car Sales
  • 4. DISRUPTION LEVERS
    • 4.1. AR/VR
    • 4.2. Electric Vehicles
    • 4.3. Over-the-Air
    • 4.4. Prognostics
    • 4.5. Wholesalers Elimination
  • 5. DISRUPTIVE VEHICLE BUSINESS MODELS
    • 5.1. Drivers
    • 5.2. Inhibitors
  • 6. THE DIGITAL DEALERSHIP ECOSYSTEM
    • 6.1. Automotive OEMs
    • 6.2. Dealership Changes
  • 7. THE IMPACT OF DIGITAL DISRUPTORS TO DEALERSHIPS
    • 7.1. Revenue Model: Financing, Services, and Contracts
    • 7.2. Competition
    • 7.3. Securing the Interactions and Downloads
    • 7.4. Conclusions