The Future of Dealerships in the Digital Automotive Era
There is a growing effort for automotive dealerships to pursue an “omnichannel” sales process, including online options in order to streamline the sales process and attract both Millennials and other tech-savvy buyers. Many consumers research vehicle make and model options, as well as pricing online, prior to deciding to visit a dealership, test-drive, and potentially finance a vehicle. Additionally, growing trends, including growth in EV's over-the-air technology, prognostics, and Mobility as a Service, are disrupting the traditional model.
Companies Mentioned
Table of Contents
- 1. OVERVIEW
- 1.1. Research Direction
- 1.2. Historical Review
- 1.3. Franchise Laws
- 1.4. Legal Strategy
- 1.5. Automotive Digitization Goes Global
- 2. DISRUPTION AHEAD
- 2.1. Supply Chain Impact
- 2.2. Industry Associations
- 2.3. Buyer UX
- 2.4. Social Media and Online Information Impact
- 3. SALES AND SERVICE
- 3.1. Touchpoint Opportunities
- 3.2. New Opportunities for Dealerships
- 3.3. New Car Sales
- 3.4. Used Car Sales
- 4. DISRUPTION LEVERS
- 4.1. AR/VR
- 4.2. Electric Vehicles
- 4.3. Over-the-Air
- 4.4. Prognostics
- 4.5. Wholesalers Elimination
- 5. DISRUPTIVE VEHICLE BUSINESS MODELS
- 5.1. Drivers
- 5.2. Inhibitors
- 6. THE DIGITAL DEALERSHIP ECOSYSTEM
- 6.1. Automotive OEMs
- 6.2. Dealership Changes
- 7. THE IMPACT OF DIGITAL DISRUPTORS TO DEALERSHIPS
- 7.1. Revenue Model: Financing, Services, and Contracts
- 7.2. Competition
- 7.3. Securing the Interactions and Downloads
- 7.4. Conclusions
