The Hilton Digital Hotel Key Experience

by Jeff Orr | 3Q 2016 | IN-4249

Imagine going on a vacation or a business trip and never having to visit the hotel check-in counter; or selecting a room and even some of the amenities, such as a snack or pillow type, in advance so they are available when you arrive. Can digital technologies improve the lodging experience by putting the customer more in control of the process?

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