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Telco Digitization

2014 Network Managed Services Competitive Review

Professional and managed services are important markets for telecom equipment vendors, with services often making 40% or more of total revenues. Managed services represent multi-year contracts for outsourced services, and avoid the quarterly volatility that often happens in the typical infrastructure business.

Over 50 aspects of each vendor’s portfolio are examined, including services for outsourced network functions, adjacent services that are not network operations, and service depth of managed services. The individual line items into nine distinct categories:

• Build: Plan, design, and build managed service processes and frameworks

• Operate: Operate, transfer

• Optimize: Optimize and manage network performance

• Touch: Operations directly related to customer interaction

• Transform: Convergence of IT, telecom, fixed, and mobile

• Reach: Relative size managed services organization

• Retain: Operator satisfaction as measure by contract history

• Adjoin: Managed services other than network operations

• Expand: New service offerings as growth opportunities

These categories are further distilled into three game-changing leadership strategies: Network Fundamentals (Operational Excellence), Change Agency (Customer Intimacy) and Service Depth (Product Differentiation). 

Table of Contents

  • 1. EXECUTIVE SUMMARY
    • 1.1. Network Fundamentals
    • 1.2. Change Agency
    • 1.3. Service Depth
  • 2. BACKGROUND
  • 3. CATEGORY RESULTS
    • 3.1. Build
    • 3.2. Operate
    • 3.3. Optimize
    • 3.4. Touch
    • 3.5. Transform
    • 3.6. Reach
    • 3.7. Retain
    • 3.8. Adjoin
    • 3.9. Expand
  • 4. FUTURE OF MANAGED SERVICES
    • 4.1. Markets and Trends
    • 4.2. Rule of Three and Four
    • 4.3. Service Depth
  • 5. TELECOM MANAGED SERVICE VENDORS
    • 5.1. Huawei
    • 5.2. Ericsson
    • 5.3. Nokia
    • 5.4. Alcatel-Lucent
  • 6. CONCLUSION
    • 6.1. Final Assessment

Tables

  1. Network Fundamentals
  2. Change Agency
  3. Service Depth
  4. 100M Subscribers and 200M Covered
  5. 100M Subscribers and 100M Covered
  6. Total and Mobile Subscribers Covered, Millions
  7. Operator Bin Size and Weighting
  8. Final Assessment

Charts

  1. Worldwide Network Managed Services Market
  2. Build
  3. Operate
  4. Optimize
  5. Touch
  6. Transform
  7. Reach
  8. Weighted Average Retention
  9. Operator Retention Measure by Size
  10. Operator Retention Measure by Region
  11. Adjoin
  12. Expand
  13. Network Managed Services Revenue by Vendor, World Market, Forecast: 2013 to 2019
  14. Network Managed Services World Market Share, 2013
  15. Network Managed Services World Market Share, 2019
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Research Information

  • Price Log in to view pricing
  • Publish Date 4Q 2014
  • Research Type Business Models Analysis Report
  • Code AN-1942
  • Pages 23
  • Tables 8
  • Charts 15
  • File Format PDF

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