Mobile network operators are increasingly turning to third parties for outsourcing some or all of their network operations. Network Managed Services can reduce costs for operators (OpEx and CapEx), improve service quality, and help operators to transform their businesses and generate new revenue streams. This Competitive Assessment examines the “Implementation” and “Innovation” aspects of Network Managed Services. Managed Services has generally been an industry with razor thin margins where scale and execution are everything. Operator OpEx was the primary motivator, but now as industry penetration has matured, vendors are moving forward with "Network Managed Services 3.0" where managed services elevate customer experience and predictive and proactive management services.
The Implementation is based on market traction based on revenues, subscribers and, contracts. Innovation is based on the managed service developments in automation, cloud, managed CEM, competitive advantage, and additional managed services.