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  • UK Smartphone Users Spend Double on Mobile Broadband Services over Non-Smartphone Users: UK Enterprise User Survey Results

    1Q 2012 | Report | SU-1993 | 213 pages | 176 charts | Powerpoint

    In this research report, data and analysis is provided for a survey of 700 United Kingdom mobile enterprise users segmented by mobile phone ownership: smartphone users and non-smartphone users. Survey questions covered topics of mobile phone brand and OS ownership, device feature and service interests, customer profiles by spend, purchase entity and personal/business use, security service adoption and interests, and mobile enterprise application use and interests. Also included are laptop, netbook, and media tablet ownership, use, purchase entity, and mobile broadband spend. Questions answered from the report include: How does BlackBerry ownership compare to Apple and Android? Which operators are enterprise users choosing? Which device features and services show the greatest differences between smartphone and non-smartphone owners? What are non-smartphone owner adoption and interests in Wi-Fi services? How do security service and mobile broadband users differ between the smartphone and non-smartphone groups? What are the adoption and interests in mobile video services, unified calling/messaging, and collaboration applications? Included in the data set is the respondent demographic profile including vertical industry, occupation, size of business, and age. The survey was conducted in June 2011.

    Table of Contents

    • Methodology

    Charts

    1. Currently Employed Full-time?
    2. Business Versus Personal Use of Mobile Phone
    3. Mobile Phone Brand
    4. Is Your Mobile Phone a Smartphone?
    5. Smartphone Operating System
    6. Type of Mobile Phone Service
    7. Voice Minutes Used per Month
    8. Type of Service Plan for Mobile Phone
    9. Mobile Phone Service Provider
    10. Method of Obtaining Mobile Phone
    11. Summary: Uses Feature Once a Day or More Often
    12. Summary: Has Feature on Mobile Phone (Regardless of Use)
    13. Summary: Does NOT Have Feature on Mobile Phone
    14. Summary: Has Feature on Mobile Phone, But Never Uses It
    15. Video Chat/Calling/Conferencing: Frequency of Use
    16. Text Messaging: Frequency of Use
    17. Picture Messaging: Frequency of Use
    18. Video Messaging: Frequency of Use
    19. Email from Yahoo, Gmail, MSN Hotmail: Frequency of Use
    20. Corporate Email Access: Frequency of Use
    21. Instant Messaging (IM): Frequency of Use
    22. Access the Internet/Websites: Frequency of Use
    23. Access Videos Through the Internet/Websites: Frequency of Use
    24. Summary: Top 2 Box (Ratings of 4 or 5) Interest in Feature
    25. Summary: Already Have Feature on Mobile Phone
    26. Interest in Having Wi-Fi for Internet Access on Mobile Phone
    27. Interest in Having Wi-Fi for Voice Calling on Mobile Phone
    28. Interest in Having Push-to-talk/Walkie Talkie Capabilities on Mobile Phone
    29. Interest in Having Voice Activated Dialing on Mobile Phone
    30. Interest in Having Voice Commands for Data Services on Mobile Phone
    31. Interest in Having Location Based Services on Mobile Phone
    32. Interest in Having Detachable Memory Stick - SDK or MMC Card on Mobile Phone
    33. Interest in Having Bluetooth Headset for Hands Free Calling on Mobile Phone
    34. Interest in Having Smartphone Tethering on Mobile Phone
    35. Monthly Spend on Mobile Phone Service
    36. Summary: Top 2 Box (Ratings of 4 or 5) Interest in Security Services
    37. Summary: Already Have Following Security Services
    38. Interest in Service That Wipes Phone/Content If Device Is Lost
    39. Interest in Service to Protect Phone from Malware
    40. Interest in Service That Encrypts Data
    41. Interest in Service That Synchronizes Content on Phone
    42. Has the Following Business-focused Apps on Mobile Phone
    43. Plans to Have the Following Business-focused Apps on Mobile Phone
    44. Uses the Following Devices
    45. Business Versus Personal Use of Laptop
    46. Method of Obtaining Laptop
    47. Business Versus Personal Use of Netbook
    48. Method of Obtaining Netbook
    49. Business Versus Personal Use of Media Tablet
    50. Method of Obtaining Media Tablet
    51. Have Cellular Mobile Broadband Plan for Laptop?
    52. Have Cellular Mobile Broadband Plan for Netbook?
    53. Have Cellular Mobile Broadband Plan for Media Tablet?
    54. Monthly Spend on Cellular Mobile Broadband Service
    55. Number of Employees in Organization
    56. Primary Industry of Organization
    57. Occupation/Job Function
    58. Age
    59. Currently Employed Full-time?
    60. Business Versus Personal Use of Mobile Phone
    61. Mobile Phone Brand
    62. Is Your Mobile Phone a Smartphone?
    63. Smartphone Operating System
    64. Type of Mobile Phone Service
    65. Voice Minutes Used per Month
    66. Type of Service Plan for Mobile Phone
    67. Mobile Phone Service Provider
    68. Method of Obtaining Mobile Phone
    69. Summary: Uses Feature Once a Day or More Often
    70. Summary: Has Feature on Mobile Phone (Regardless of Use)
    71. Summary: Does NOT Have Feature on Mobile Phone
    72. Summary: Has Feature on Mobile Phone, But Never Uses It
    73. Video Chat/Calling/Conferencing: Frequency of Use
    74. Text Messaging: Frequency of Use
    75. Picture Messaging: Frequency of Use
    76. Video Messaging: Frequency of Use
    77. Email from Yahoo, Gmail, MSN Hotmail: Frequency of Use
    78. Corporate Email Access: Frequency of Use
    79. Instant Messaging (IM): Frequency of Use
    80. Access the Internet/Websites: Frequency of Use
    81. Access Videos Through the Internet/Websites: Frequency of Use
    82. Summary: Top 2 Box (Ratings of 4 or 5) Interest in Feature
    83. Summary: Already Have Feature on Mobile Phone
    84. Interest in Having Wi-Fi for Internet Access on Mobile Phone
    85. Interest in Having Wi-Fi for Voice Calling on Mobile Phone
    86. Interest in Having Push-to-talk/Walkie Talkie Capabilities on Mobile Phone
    87. Interest in Having Voice Activated Dialing on Mobile Phone
    88. Interest in Having Voice Commands for Data Services on Mobile Phone
    89. Interest in Having Location Based Services on Mobile Phone
    90. Interest in Having Detachable Memory Stick - SDK or MMC Card on Mobile Phone
    91. Interest in Having Bluetooth Headset for Hands Free Calling on Mobile Phone
    92. Interest in Having Smartphone Tethering on Mobile Phone
    93. Monthly Spend on Mobile Phone Service
    94. Summary: Top 2 Box (Ratings of 4 or 5) Interest in Security Services
    95. Summary: Already Have the Following Security Services
    96. Interest in Service That Wipes Phone/Content if Device Is Lost
    97. Interest in Service to Protect Phone from Malware
    98. Interest in Service That Encrypts Data
    99. Interest in Service That Synchronizes Content on Phone
    100. Has the Following Business-focused Apps on Mobile Phone
    101. Plans to Have the Following Business-focused Apps on Mobile Phone
    102. Uses the Following Devices
    103. Business Versus Personal Use of Laptop
    104. Method of Obtaining Laptop
    105. Business Versus Personal Use of Netbook
    106. Method of Obtaining Netbook
    107. Business Versus Personal Use of Media Tablet
    108. Method of Obtaining Media Tablet
    109. Have Cellular Mobile Broadband Plan for Laptop?
    110. Have Cellular Mobile Broadband Plan for Netbook?
    111. Have Cellular Mobile Broadband Plan for Media Tablet?
    112. Monthly Spend on Cellular Mobile Broadband Service
    113. Number of Employees in Organization
    114. Primary Industry of Organization
    115. Occupation/Job Function
    116. Age
    117. Currently Employed Full-time?
    118. Business Versus Personal Use of Mobile Phone
    119. Mobile Phone Brand
    120. Is Your Mobile Phone a Smartphone?
    121. Smartphone Operating System
    122. Type of Mobile Phone Service
    123. Voice Minutes Used Per Month
    124. Type of Service Plan for Mobile Phone
    125. Mobile Phone Service Provider
    126. Method of Obtaining Mobile Phone
    127. Summary: Uses Feature Once a Day or More Often
    128. Summary: Has Feature on Mobile Phone (Regardless of Use)
    129. Summary: Does NOT Have Feature on Mobile Phone
    130. Summary: Has Feature on Mobile Phone, But Never Uses It
    131. Video Chat/Calling/Conferencing: Frequency of Use
    132. Text Messaging: Frequency of Use
    133. Picture Messaging: Frequency of Use
    134. Video Messaging: Frequency of Use
    135. Email from Yahoo, Gmail, MSN Hotmail: Frequency of Use
    136. Corporate Email Access: Frequency of Use
    137. Instant Messaging (IM): Frequency of Use
    138. Access the Internet/Websites: Frequency of Use
    139. Access Videos Through the Internet/Websites: Frequency of Use
    140. Summary: Top 2 Box (Ratings of 4 or 5) Interest in Feature
    141. Summary: Already Have Feature on Mobile Phone
    142. Interest in Having Wi-Fi for Internet Access on Mobile Phone
    143. Interest in Having Wi-Fi for Voice Calling on Mobile Phone
    144. Interest in Having Push-to-talk/Walkie Talkie Capabilities on Mobile Phone
    145. Interest in Having Voice Activated Dialing on Mobile Phone
    146. Interest in Having Voice Commands for Data Services on Mobile Phone
    147. Interest in Having Location Based Services on Mobile Phone
    148. Interest in Having Detachable Memory Stick - SDK or MMC Card on Mobile Phone
    149. Interest in Having Bluetooth Headset for Hands Free Calling on Mobile Phone
    150. Interest in Having Smartphone Tethering on Mobile Phone
    151. Monthly Spend on Mobile Phone Service
    152. Summary: Top 2 Box (Ratings of 4 or 5) Interest in Security Services
    153. Summary: Already Have Following Security Services
    154. Interest in Service That Wipes Phone/Content if Device Is Lost
    155. Interest in Service to Protect Phone from Malware
    156. Interest in Service That Encrypts Data
    157. Interest in Service That Synchronizes Content on Phone
    158. Has the Following Business-focused Apps on Mobile Phone
    159. Plans to Have the Following Business-focused Apps on Mobile Phone
    160. Summary: Use of Laptops, Netbooks, Media Tablets (Germany)
    161. Summary: Use of Laptops, Netbooks, Media Tablets (Germany)
    162. Uses the Following Devices
    163. Business Versus Personal Use of Laptop
    164. Method of Obtaining Laptop
    165. Business Versus Personal Use of Netbook
    166. Method of Obtaining Netbook
    167. Business Versus Personal Use of Media Tablet
    168. Method of Obtaining Media Tablet
    169. Have Cellular Mobile Broadband Plan for Laptop?
    170. Have Cellular Mobile Broadband Plan for Netbook?
    171. Have Cellular Mobile Broadband Plan for Media Tablet?
    172. Monthly Spend on Cellular Mobile Broadband Service
    173. Number of Employees in Organization
    174. Primary Industry of Organization
    175. Occupation/Job Function
    176. Age