Business Customers: Adoption, Usage, Interest and Preference Profiles of Mobile Devices and Services

ABI Research conducts a yearly survey update on US mobile business customer adoption, usage, interest and preference profiles of mobile devices and services. The data presented are for survey analysis conducted in December 2010, segmented by size of business. Business sizes by employment are: SOHO (1 to 4 employees); small (5 to 99 employees); medium (100 to 999 employees) and large (1000+). Respondent's statistics are provided in areas of:- Mobile device adoption: smartphones, media tablets, netbooks, laptops, device brand- Mobile phone feature adoption and interests- Mobile broadband adoption: prepaid/postpaid, MB limit, duration, operator- Corporate and personal liable devices: handsets, media tablets, netbooks, laptops- Corporate and personal liable device service plans: handsets, media tablets, netbooks, laptops- Application adoption: Personal/business use - Social networking, entertainment, productivity, utilities, etc.- Business application adoption - security, unified calling/messaging, business intelligence, collaboration apps, industry/vertical specific apps, etc.- Augmented reality app interest- Voice and data services adoption, usage and spending- Business and personal use distribution by service type- Mobile operator choice: voice and mobile broadband plans- Mobile phone malware concern profile- Mobile device management adoption and interests

  • Table of Contents

Charts

  1. Mobile Phone Usage
  2. Number of Employees at Organization
  3. Number of Mobile Phones Used Regularly
  4. Description of Mobile Phone Usage (among those who use multiple phones)
  5. Description of Mobile Phone Usage (among those who use phones for both business and personal reasons)
  6. Voice Minutes/Month
  7. Mean Voice Minutes/Month
  8. Mobile Phone Service Cost per Month
  9. Average Mobile Phone Service Cost per Month
  10. Type of Mobile Phone Service Plan
  11. Mobile Phone Service Provider
  12. Brand of Mobile Phone
  13. Is Mobile Phone a Smartphone?
  14. Method of Obtaining Mobile Phone
  15. Summary: Extremely or Very Interested in Being Able to Do on Mobile Phone
  16. Summary: Already Do on Mobile Phone
  17. Summary: Services Extremely or Very Interested in Having on Mobile Phone
  18. Summary: Already Have on Mobile Phone
  19. Services Used with Current Mobile Phone
  20. Summary: Uses Feature Once a Day or More on Mobile Phone
  21. Most Important Mobile Phone Service for Business Purposes
  22. Percentage of Monthly Mobile Voice Use for Business Purposes
  23. Percentage of Monthly Text Messaging for Business Purposes
  24. Percentage of Monthly Mobile Web Browsing for Business Purposes
  25. Number of Applications Downloaded in the Past Year
  26. Mobile Phone Application Expenditures
  27. Percentage of Downloaded Applications That Were Free
  28. Applications That Are on Current Mobile Phone
  29. Five Most Frequently Used Applications (among those who currently have more than five apps on mobile phone)
  30. Business-focused Applications on Current Mobile Phone
  31. Level of Interest in Augmented Reality Apps for Business Purposes
  32. Other Mobile Devices Used
  33. Business & Personal Use of: Laptop Computer
  34. Method of Obtaining: Laptop Computer
  35. Have Cellular Broadband Plan For: Laptop Computer?
  36. Type of Cellular Mobile Broadband Plan For: Laptop Computer
  37. Duration of Cellular Mobile Broadband Plan For: Laptop Computer
  38. Size of Cellular Mobile Broadband Plan For: Laptop Computer
  39. Cellular Mobile Broadband Service Provider For: Laptop Computer
  40. Type of Service Plan For: Laptop Computer
  41. Business & Personal Use of: Netbook Computer
  42. Method of Obtaining: Netbook Computer
  43. Have Cellular Broadband Plan For: Netbook Computer?
  44. Type of Cellular Mobile Broadband Plan For: Netbook Computer
  45. Duration of Cellular Mobile Broadband Plan For: Netbook Computer
  46. Size of Cellular Mobile Broadband Plan For: Netbook Computer
  47. Cellular Mobile Broadband Service Provider For: Netbook Computer
  48. Type of Service Plan For: Netbook Computer
  49. Business & Personal Use of: Media Tablet
  50. Method of Obtaining: Media Tablet
  51. Have Cellular Broadband Plan For: Media Tablet?
  52. Type of Cellular Mobile Broadband Plan For: Media Tablet
  53. Duration of Cellular Mobile Broadband Plan For: Media Tablet
  54. Size of Cellular Mobile Broadband Plan For: Media Tablet
  55. Cellular Mobile Broadband Service Provider For: Media Tablet
  56. Type of Service Plan For: Media Tablet
  57. Have Access to Corporate/Customer Information On: Mobile Phone?
  58. Have Access to Corporate/Customer Info On: Laptop?
  59. Have Access to Corporate/Customer Info On: Netbook?
  60. Have Access to Corporate/Customer Info On: Media Tablet?
  61. How Corporate/Customer Data is Accessed from Mobile Phone
  62. Concern about Virus/Malware Attack on Mobile Phone
  63. Summary: Extremely or Very Interested in Device Content Security Services
  64. Summary: Already Have Device Content Security Services for Mobile Phone
  65. Organization's Primary Industry
  66. Self-Employed?
  67. Occupation/Job Function
Purchase

Research Information

Publish Date
2Q 2011
Code
SU-1933
Research Type
Report
Pages
178