INDEX

Business VoIP Services: IP Integrated Access, SIP Trunking, Hosted IP PBX/IP Centrex, and Managed IP PBX Services

This study analyzes the service provider market for business Voice over Internet Protocol (VoIP) across four broad service categories, integrated access/SIP trunking, hosted IP PBX/IP Centrex, and managed IP-PBX services. The study analyzes the broad shifts in the enterprise market from premises-based telephony systems to hosted VoIP. It explores market and technology trends, service provider strategies, and pricing and bundling trends across key vertical and horizontal markets.

The report includes comprehensive market sizing data by lines/units as well as revenues. Volume and revenue data is available by geography, vertical markets, and by company size.

Table of Contents

  • Executive Brief: Top-Line Forecast
  • 1. Executive Summary
    • 1.1. Business VoIP Services Market Assessment
    • 1.2. Shifts in the Business VoIP Market
      • 1.2.1. Growth of Hosted IP PBX/IP Centrex Services
      • 1.2.2. Market Drivers for Cloud-Based/Hosted Services
      • 1.2.3. SIP Trunking, the Growth Catalyst
  • 2. Market Development & Business Strategies
    • 2.1. Market Overview & Growth
      • 2.1.1. Shift in the Value Proposition of IP Technologies
    • 2.2. The Shift from Legacy Voice
    • 2.3. The Economy and its Impact on VoIP Services
    • 2.4. SIP Trunking, the Rising Star
    • 2.5. Market Opportunities Exist across Business Segments
    • 2.6. Different Flavors of VoIP Services
      • 2.6.1. Integrated VoIP Access Services
      • 2.6.2. Hosted IP Telephony/IP PBX Services
      • 2.6.3. VoIP Managed Services
    • 2.7. Business VoIP Services Market Drivers
    • 2.8. Business VoIP Services Market Challenges
    • 2.9. Growth Catalysts
      • 2.9.1. Unified Communications
      • 2.9.2. Mobile VoIP
    • 2.10. Integration
    • 2.11. Federation
  • 3. Technology Trends
    • 3.1. VoIP Standards Evolution
      • 3.1.1. H.323
      • 3.1.2. MGCP
      • 3.1.3. Session Initiation Protocol
      • 3.1.4. Megaco/H.248
  • 4. Market Forecasts
    • 4.1. Demand Analysis
      • 4.1.1. Forecast Methodology
    • 4.2. Worldwide VoIP Services Revenues & Forecasts
    • 4.3. Pricing & Bundling Trends
    • 4.4. Vertical Market Dynamics
    • 4.5. Horizontal Market Dynamics
    • 4.6. Geographic Analysis
      • 4.6.1. Technology Drivers
      • 4.6.2. Market Drivers
  • 5. Competitive Landscape
    • 5.1. Market Factors Influencing Competition
      • 5.1.1. Supplier Power
      • 5.1.2. Substitutes
      • 5.1.3. Barriers to Entry
      • 5.1.4. Buyer Power
      • 5.1.5. Competitive Rivalry
    • 5.2. Service Provider Analysis for the North American VoIP Integrated Access & SIP Trunking Markets
      • 5.2.1. Competitors in the VoIP Access/Trunking & Hosted IP PBX/IP Centrex Markets
  • 6.
    • 6.1. Business VoIP Services, a High Growth Market
    • 6.2. Premises-Based Vendors Face Pressure to Retain Installed Base
    • 6.3. Enterprise Infrastructure Vendors Address the Cloud Challenge
    • 6.4. Service Bundles, a Sustaining Model
    • 6.5. Cloud vs. Hosted - The Difference Lies in Scale & Price
    • 6.6. SIP Trunking Shines
    • 6.7. Industry-Wide SIP Interoperability Critical for Growth
    • 6.8. Mix of Legacy and IP Infrastructure Adds to Telco Complexity
    • 6.9. End-User Migration to IP Accelerates
    • 6.10. Competition & Consolidation
    • 6.11. Large Consumer VoIP Providers Yet to Make an Impact in the Enterprise Market
  • 7. Definitions, Scope, & Methodology
    • 7.1. Market Definitions
  • 8. Company Directory
  • 9. Acronyms
  • Table 1-1, Total Business VoIP Services Revenues by Type, World Market, Forecast: 2008 to 2015

Charts

  1. Total Business VoIP Services Revenues by Type, World Market, Forecast: 2008 to 2015
  2. Business VoIP Integrated Access Services - Competitive Analysis, North America, 2009
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Research Information

  • Price Log in to view pricing
  • Publish Date 3Q 2010
  • Research Type Research Report Report
  • Code RR-VOIP-10
  • Pages 67
  • Tables 51
  • Charts 38
  • File Formats Excel PDF Powerpoint