Samsung and Hipaax's Smartwatch Solution Will Further Enterprise Wearable Usage

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2Q 2017 | IN-4595

In May (2017), Samsung Electronics America and its alliance partner Hipaax, the developer of the wearable task management platform TaskWatch, announced an integrated enterprise smartwatch solution, which is designed to improve efficiency, increase productivity, and streamline customer services. The solution brings smartphone capabilities to the Samsung Gear S3 and Gear S2 smartwatches and ensures that workers, specifically in hospitality, retail, and transportation, get notifications concerning their work directly to their wrists. This enables workers to improve their responses to tasks and easily communicate with coworkers.

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Samsung and Hipaax's TaskWatch Solution Brings Smartphone Capabilities to Smartwatches

NEWS


In May (2017), Samsung Electronics America and its alliance partner Hipaax, the developer of the wearable task management platform TaskWatch, announced an integrated enterprise smartwatch solution, which is designed to improve efficiency, increase productivity, and streamline customer services. The solution brings smartphone capabilities to the Samsung Gear S3 and Gear S2 smartwatches and ensures that workers, specifically in hospitality, retail, and transportation, get notifications concerning their work directly to their wrists. This enables workers to improve their responses to tasks and easily communicate with coworkers.

The Samsung Gear S3 smartwatch was chosen because it is an enterprise-ready device. It has an IP68 dust and water resistance rating, which enables workers to use the devices in harsh and busy conditions. The watch features Wi-Fi, Bluetooth, and, depending on the model, cellular connection, which ensures that workers are connected all times to receive notifications instantly. The watch also has a three-day battery life to ensure that it will last for an entire shift and it features speakers and microphones, which allow workers to control the device via voice to save time.

What the Solution Offers to Companies

IMPACT


Samsung and Hipaax’s solution is customizable by enterprises to ensure that it does what each company requires. It uses Samsung SDS’s Enterprise Mobility Management (EMM) to allow managers and IT teams to remotely control the devices from a Web-based portal, such as wiping information from a device or removing an application. Samsung’s security solution, Knox, which is also integrated into the platform, allows managers to ensure that the smartwatches are only used for specific enterprise purposes. Workers only have access to the functions for certain tasks without having access to unnecessary applications or data. This ensures that the workflow stays as secure as possible. The solution is also available on the Samsung Artik platform and the SAP App Center, where it enables data analytics to allow managers to fully understand the use of the devices.

Two customers are currently using the solution to provide workers with haptic notifications of what work they should be completing:

  • Buffalo Wings & Rings: This is a sports-club style restaurant franchise that has 59 locations. It is using the solution to inform staff when guests are not getting served on time. Notifications are sent to smartwatches worn by employees to remind them of customer interactions such as greetings, checking tables, serving drinks, and cleaning. When a worker has completed the task, they check it off by swiping the screen. Since using the solution, the company has seen table turnover times reduced by four minutes, customer flow has improved, and revenue has been increased by up to 7% per day.
  • Cincinnati/Northern Kentucky International Airport (CVG): This is an airport that handles nearly 200 flights per day and serves 6.7 million passengers per year. It is using the solution to alert cleaning staff when a restroom requires cleaning (i.e., after 150 guests entered the area—counted via sensors in the restrooms). Notifications are sent to smartwatches worn by employees to alert them when and where they should be cleaning. This improves airport cleanliness and therefore improves customer satisfaction.

What This Means for Enterprise Wearables

COMMENTARY


Samsung and Hipaax’s solution will provide companies looking to use Samsung smartwatches and currently using Samsung smartwatches the ability to send workers instant notifications directly to their wrist while they are working. This will not distract them from the work that they are currently completing, and it ensures that workers proceed to the next task in a timely manner, which will result in improving productivity and efficiency. It is also a non-obtrusive method to notifying workers for tasks without disrupting or annoying customers, which can often be the case if, for example, a restaurant worker looks at a smartphone for a work-based notification. For a customer, this can be frustrating, as it makes the worker appear as though he or she is not focused on his or her job. With discreet notifications on a smartwatch this issue is reduced significantly. The solution is also well-secured, with EMM and Samsung Knox both ensuring that the devices only have access to the information required and sensitive data is protected.

The enterprise wearables market is clearly seeing a large amount of growth and is expected to continue, with a CAGR of 33.3% between 2017 and 2022. In a recent survey of 455 U.S.-based companies conducted by ABI Research, 78% of respondents stated that they are using, planning to use, assessing, or investigating the use of wearables within their businesses. Additionally, only 22% state they have no familiarity with the devices. While not necessarily a new solution for the market, and with many companies offering applications or devices with similar functionalities, the Samsung/Hipaax solution is a high-profile example with a large amount of in-built security. It will aid in increasing awareness of the capabilities of enterprise wearables, including smartwatches. The solution has the potential to be added to other smartwatches, as well as other wearable devices such as smart glasses, which provide notifications directly in line-of-sight.

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