Mobile Data Services and Corporate Information Access Adoption

US Operator Mobile Business Customer 2009 Survey Results

Survey

Presented in this research brief are mobile data services survey results of United States mobile business customers segmented by US mobile operator. Also included are results for methods of corporate data access for handsets and laptops. Conducted in August 2009, adoption and frequency of use data are shown for:

- Text messaging
- Picture messaging
- Video messaging
- Internet access
- Mobile e-mail
- Instant messaging
- Internet video access
- Video calling
- Video sharing

Supplementing this data are mobile phone usage and spending data, as well as survey respondent demographic data.

Table of Contents

  • Methodology
  • Summary: Mobile Phone Usage
  • Mobile Phone Usage
  • Number of Mobile Phones Used
  • Ways in Which to Use Multiple Phones
  • Monthly Minutes Used
  • How Monthly Mobile Phone Bill Is Paid
  • Average Monthly Mobile Phone Service Spend
  • Summary: Services Most Commonly-Used with Current Mobile Phone
  • Services Used with Current Mobile Phone
  • Average Frequency of Text Messaging on Mobile Phone
  • Frequency of Using Text Messaging for Business Purposes
  • Average Frequency of Picture Messaging on Mobile Phone
  • Average Frequency of Accessing the Internet on Mobile Phone
  • Average Frequency of Using Mobile E-mail on Mobile Phone
  • Frequency of Using Mobile E-mail for Business Purposes
  • Summary: Services Less Commonly-Used with Current Mobile Phone
  • Average Frequency of Instant Messaging on Mobile Phone
  • Average Frequency of Video Messaging on Mobile Phone
  • Average Frequency of Accessing Videos Through the Internet on Mobile Phone
  • Summary: Access to Corporate & Customer Data from Mobile Devices
  • Mobile Access to Corporate/Customer Information
  • Method of Accessing Corporate/Customer Data from Mobile Phone
  • Summary: Demographics
  • Company Size
  • Industry
  • Occupation
  • Age
  • Anticipated 2009 Personal
  • Annual Pre-Tax Income

Charts

  1. Mobile Phone Usage
  2. Number of Mobile Phones Used
  3. Ways in Which to Use Multiple Phones
  4. Monthly Minutes Used
  5. How Monthly Mobile Phone Bill Is Paid
  6. Average Monthly Mobile Phone Service Spend
  7. Services Used with Current Mobile Phone
  8. Average Frequency of Text Messaging on Mobile Phone
  9. Frequency of Using Text Messaging for Business Purposes
  10. Average Frequency of Picture Messaging on Mobile Phone
  11. Average Frequency of Accessing the Internet on Mobile Phone
  12. Average Frequency of Using Mobile E-mail on Mobile Phone
  13. Frequency of Using Mobile E-mail for Business Purposes
  14. Average Frequency of Instant Messaging on Mobile Phone
  15. Average Frequency of Video Messaging on Mobile Phone
  16. Average Frequency of Accessing Videos Through the Internet on Mobile Phone
  17. Access to Corporate/Customer Information from Mobile Phone?
  18. Access to Corporate/Customer Information from Laptop?
  19. Method of Accessing Corporate/Customer Data from Mobile Phone
  20. Company Size
  21. Industry
  22. Occupation
  23. Age
  24. Anticipated 2009 Personal
  25. Annual Pre-Tax Income