Unified Communications

Summary

This study analyzes the premises-based true Unified Communications market in terms of broad market and technology trends, demand patterns across key verticals, geographic adoption, drivers for UC adoption, and challenges. It provides detailed market sizing by different technology and user segments. The report analyzes the impact of pervasive mobility on the communications market and highlights vendor solutions that focus on integrating the fixed and the mobile worlds. Also, it looks at the impact of emerging technologies such as application virtualization, and how this is impacting UC implementation trends. The report provides an extensive insight into competitor strategies and compares solutions across different vendors.

Table of Contents

  • UC Market Forecast
  • Drivers
  • Inhibitors
  • Vertical Market Opportunity
  • Summary and Strategic Recommendations
  • 1. EXECUTIVE SUMMARY
    • 1.1. Unified Communications Definition
    • 1.2. Components of UC
    • 1.3. Definitions - Technologies
    • 1.4. Messaging
    • 1.5. Telephony
    • 1.6. Contact Center
    • 1.7. Presence
    • 1.8. Fixed-Mobile Convergence
    • 1.9. Audio Conferencing & Web Conferencing
    • 1.10. Video Conferencing
    • 1.11. Vertical Market Definitions: Education
    • 1.12. Vertical Market Definitions: Financial Services
    • 1.13. Vertical Market Definitions: Government
    • 1.14. Vertical Market Definitions: Healthcare
    • 1.15. Vertical Market Definitions: Hospitality
    • 1.16. Vertical Market Definitions: Manufacturing
    • 1.17. Vertical Market Definitions: Services
    • 1.18. Premises-based UC Gains Momentum
    • 1.19. Diversifying Business Needs Call for Newer Communications Platforms
    • 1.20. Communications-enabled Business Processes, a Key Challenge
    • 1.21. Extended Enterprises and Globalization Increase UC Appeal
    • 1.22. SIP Trunking and UC
    • 1.23. UC in the Enterprise Cloud
    • 1.24. Consumerization of the Enterprise and its Impact on UC
    • 1.25. Fixed-Mobile Convergence and Mobility
    • 1.26. The Arrival of Enterprise Media Tablets
    • 1.27. UC-integrated Video Gains Momentum
    • 1.28. Attaching a Hard Dollar Benefit to UC
    • 1.29. Interoperability Issues Persist
    • 1.30. Mixed Communication Environments
    • 1.31. Consistent User Experience across Multiple Channels
    • 1.32. UC Is Better Integrated in the Cloud
    • 1.33. UC Strategies for the SMB Market
    • 1.34. Software vs. Hardware-centric Approach to UC
    • 1.35. UC Competition Diversifies
    • 1.36. Market Shake-up and Consolidation
    • 1.37. UC Presents Huge Market Opportunity for System Integrators
  • 2. MARKET ISSUES (OR BUSINESS ISSUES)
    • 2.1. Defining Unified Communications
    • 2.2. Convergence of Communications
    • 2.3. Vertical Market Definitions:
    • 2.4. UC Implementation Models Change
    • 2.5. The Key Components of UC
    • 2.6. Unified Messaging
    • 2.7. Conferencing & Collaboration
    • 2.8. Presence
    • 2.9. Fixed Mobile Convergence/Mobility
    • 2.10. IP Telephony
    • 2.11. Contact Center
    • 2.12. Social Tools, Enterprise 2.0 and UC
    • 2.13. Drivers for Adopting Web 2.0/Enterprise 2.0 Technologies
    • 2.14. Barriers for Adopting Web 2.0/Enterprise 2.0 Technologies
    • 2.15. Will Social Networking Displace UC Suites?
    • 2.16. The Evolving Collaboration Environment
    • 2.17. Video Integration
    • 2.18. Mobility
    • 2.19. Media Tablets vs. Specialized Devices
    • 2.20. Mobility Applications in Manufacturing Industry
    • 2.21. Mobility Applications in Education
    • 2.22. Mobility Requirements are Vertical-agnostic
    • 2.23. Communications-enabled Business Process
    • 2.24. CEBP in the Contact Center Context
    • 2.25. CEBP in Healthcare Industry
    • 2.26. CEBP in Retail Industry
    • 2.27. CEBP in Financial Industry
    • 2.28. Market Drivers for UC Adoption
    • 2.29. UC Market Challenges
    • 2.30. The Growth of Key Vertical Market Segments
  • 3. TECHNOLOGY ISSUES
    • 3.1. UC and Security
    • 3.2. Denial of Service Attacks
    • 3.3. Toll Fraud
    • 3.4. Mobile Device Security
    • 3.5. Man-in-the-Middle Attack
    • 3.6. Buffer Overflow Attack
    • 3.7. Vishing and SPIT
    • 3.8. UC Interoperability Issues
    • 3.9. End-to-end Resource Visibility
    • 3.10. Integration Issues: Presence Integration
    • 3.11. Integration Issues: PSTN Integration
    • 3.12. Integration Issues: Integration of Disparate IP Networks/Platforms
    • 3.13. Integration Issues: Integration of Telephony Systems with Over-the-top Services
    • 3.14. Integration Issues: CEBP Integration Challenges
    • 3.15. Integration Issues: Arrival of Enterprise SBCs
  • 4. REVENUE FORECASTS BY VERTICAL MARKETS
    • 4.1. Market Growth
    • 4.2. Forecast Methodology
    • 4.3. Revenue & Demand Forecasts
    • 4.4. Key Vertical Markets for Unified Communications
    • 4.5. Financial Services Industry
    • 4.6. Healthcare Industry
    • 4.7. Manufacturing Industry
    • 4.8. Government
    • 4.9. Services Industry
    • 4.10. Hospitality Industry
    • 4.11. Education
    • 4.12. Revenue Analysis by Technology
    • 4.13. Fixed Mobile Convergence
    • 4.14. Contact Center
    • 4.15. Telephony
    • 4.16. Messaging
    • 4.17. Audio & Web Conferencing
    • 4.18. Videoconferencing
  • 5.
    • 5.1. REVENUE ANALYSIS BY GEOGRAPHY
    • 5.2. UC Opportunity by Geography
    • 5.3. HORIZONTAL MARKET TRENDS
    • 5.4. UC Adoption Trends
    • 5.5. Vendor Strategies for Target Horizontals
    • 5.6. SMBs Look to UCaaS
  • 6.
    • 6.1. UC COMPETITIVE LANDSCAPE & VENDOR STRATEGIES
    • 6.2. UC Competitive Landscape
    • 6.3. Telephony-centric Vendors
    • 6.4. Alcatel-Lucent: Vision & Strategy
    • 6.5. Alcatel-Lucent: End User Considerations
    • 6.6. Avaya: Vision & Strategy
    • 6.7. Avaya: Key Considerations for End Users
    • 6.8. Aastra Telecom: Vision & Strategy
    • 6.9. Aastra Telecom: End User Considerations
    • 6.10. Cisco Systems: Vision & Strategy
    • 6.11. Cisco Systems: End User Considerations
    • 6.12. IBM: Vision & Strategy
    • 6.13. IBM: End User Considerations
    • 6.14. Microsoft Corporation: Vision & Strategy
    • 6.15. Microsoft Corporation: End User Considerations
    • 6.16. Siemens Enterprise Communications: Vision & Strategy
    • 6.17. Siemens Enterprise Communications: End User Considerations
    • 6.18. Other Vendors in the UC Radar
    • 6.19. Interactive Intelligence
    • 6.20. LG Ericsson
    • 6.21. ShoreTel
    • 6.22. TeleWare
    • 6.23. VMware Zimbra
  • 7. COMPANY DIRECTORY
  • 8. ACRONYMS
  • 9. LINKS TO RELATED RESEARCH

Tables

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  1. Total Business Smartphone Shipments by Geography, World Market, Forecast: 2010 to 2015
  2. FMC Application/Service Enabled Smartphones, World Market, Forecast: 2010 to 2015
  3. Premises-based FMC Integration: Basic vs Advanced Features, World Market, Forecast: 2010 to 2015
  4. Standalone Premises-based FMC-enabled Smartphones vs. UC-integrated FMC Smartphones, World Market, Forecast: 2010 to 2015
  5. Total Unified Communications Market by Component, World Market, Forecast: 2010 to 2016
  6. UC Fixed Mobile Convergence Revenues by Vertical Markets, World Market, Forecast: 2010 to 2016
  7. UC Contact Center Revenues by Vertical Markets, World Market, Forecast: 2010 to 2016
  8. UC IP-PBX Revenues by Vertical Markets, World Market, Forecast: 2010 to 2016
  9. UC TDM-PBX Revenues by Vertical Markets, World Market, Forecast: 2010 to 2016
  10. UC Messaging Revenues by Vertical Markets, World Market, Forecast: 2010 to 2016
  11. UC Audio & Web Conferencing Revenues by Vertical Markets, World Market, Forecast: 2010 to 2016
  12. UC Videoconferencing Revenues by Vertical Markets, World Market, Forecast: 2010 to 2016
  13. Healthcare UC Revenue, World Market, Forecast: 2010 to 2016
  14. Finance UC Revenue, World Market, Forecast: 2010 to 2016
  15. Services UC Revenue, World Market, Forecast: 2010 to 2016
  16. Hospitality UC Revenue, World Market, Forecast: 2010 to 2016
  17. Government UC Revenue, World Market, Forecast: 2010 to 2016
  18. Education UC Revenue, World Market, Forecast: 2010 to 2016
  19. Manufacturing UC Revenue, World Market, Forecast: 2010 to 2016
  20. Other UC Revenue, World Market, Forecast: 2010 to 2016
  21. Total UC Revenues by Geography, World Market, Forecast: 2010 to 2016
  22. Unified Communication Market Revenues, North America: 2010 to 2016
  23. Unified Communication Market Revenues, Western Europe: 2010 to 2016
  24. Unified Communication Market Revenues, Eastern Europe: 2010 to 2016
  25. Unified Communication Market Revenues, Middle East & Africa: 2010 to 2016
  26. Unified Communication Market Revenues, Asia-Pacific: 2010 to 2016
  27. Unified Communication Market Revenues, Japan: 2010 to 2016
  28. Unified Communication Market Revenues, Latin America: 2010 to 2016

Charts

  1. Total Business Smartphone Shipments by Geography
  2. FMC Application/Service Enabled Smartphones
  3. Premises-based FMC Integration: Basic vs Advanced Features
  4. Standalone Premises-based FMC-enabled Smartphones vs. UC-integrated FMC Smartphones
  5. Total Unified Communications Market by Component
  6. UC Fixed Mobile Convergence Revenues by Vertical Markets
  7. UC Contact Center Revenues by Vertical Markets
  8. UC IP-PBX Revenues by Vertical Markets
  9. UC TDM-PBX Revenues by Vertical Markets
  10. UC Messaging Revenues by Vertical Markets
  11. UC Audio & Web Conferencing Revenues by Vertical Markets
  12. UC Videoconferencing Revenues by Vertical Markets
  13. Healthcare UC Revenue
  14. Finance UC Revenue
  15. Services UC Revenue
  16. Hospitality UC Revenue
  17. Government UC Revenue
  18. Education UC Revenue
  19. Manufacturing UC Revenue
  20. Other UC Revenue
  21. Total UC Revenues by Geography
  22. Unified Communication Market Revenues
  23. Unified Communication Market Revenues
  24. Unified Communication Market Revenues
  25. Unified Communication Market Revenues
  26. Unified Communication Market Revenues
  27. Unified Communication Market Revenues
  28. Unified Communication Market Revenues
  29. Total Unified Communications Market by Component, World Market 2010 to 2016
  30. Unified Communications Vertical Market Opportunity, World Market, 2010