Enterprise Smartphones

Android, iPhone, BlackBerry, Symbian, Windows, webOS

Research Report

What makes a smartphone an "enterprise smartphone"? Is it the OS? Is it the device's features? Is it the applications? Is it related to device management and security? ABI Research believes that the enterprise smartphone is defined by a combination of capabilities that can be customized to address both end-user and IT needs. These can vary by occupation, vertical and even by size of business. To this end, enterprise smartphones require inputs from companies that span the mobile and IT ecosystems including handset manufacturers, OS vendors, chipset vendors, mobile operators, traditional enterprise application providers and mobile-focused application providers.

This study examines the important characteristics of enterprise smartphones and the ecosystem players that create value for businesses with these devices. Central to the smartphone, and the nexus for all smartphone capabilities, is the operating system. This report not only offers a critical review across eight major OS categories for the business market but also provides forecasts for enterprise adoption of smartphones by OS for each region, including shipments and the business customer installed base.

Also provided are data on shipments and installed base by size of business and 12 important verticals for the North American, Western Europe, and Asia Pacific markets.

Table of Contents

  • Executive Brief: Top-Line Forecast
  • Executive Brief : Drivers
  • Executive Brief : Inhibitors
  • Executive Brief : Market Share
  • Executive Brief : Summary and Strategic Recommendations
  • 1. Executive Summary
    • 1.1. Introduction
    • 1.2. Report Coverage
    • 1.3. Smartphone Definition
    • 1.4. Overview of Market
    • 1.5. Drivers and Inhibitors of Smartphone Adoption in the Enterprise
      • 1.5.1. Drivers
      • 1.5.2. Inhibitors
    • 1.6. Forecasts
      • 1.6.1. Enterprise Smartphone Shipments
        • 1.6.1.1. By Operating System
        • 1.6.1.2. By Region
      • 1.6.2. Enterprise Smartphone Installed Base
        • 1.6.2.1. By Operating System
        • 1.6.2.2. By Region
      • 1.6.3. Enterprise Smartphone Shipments and Installed Base by Size of Business
  • 2. Future of Enterprise Applications - Beyond E-Mail
    • 2.1. Applications Are the Differentiator and the Enabling Technology
    • 2.2. Enterprise Smartphone Killer Apps
      • 2.2.1. E-mail - The Original Killer Smartphone App
      • 2.2.2. Mobilization of Enterprise Software Applications
      • 2.2.3. Unified Communications/Collaboration Tools
      • 2.2.4. Browser Solutions
      • 2.2.5. Cloud Computing
      • 2.2.6. Downloadable Apps
  • 3. Smartphone Security Issues
    • 3.1. Smartphone Security Concerns
      • 3.1.1. Malware
        • 3.1.1.1. Trojan Horses
        • 3.1.1.2. Worms
        • 3.1.1.3. Spyware
        • 3.1.1.4. Spam
      • 3.1.2. Vectors
    • 3.2. Solutions
      • 3.2.1. Anti-Virus Software
      • 3.2.2. Firewalls and Mobile VPNs
      • 3.2.3. Sandboxes
      • 3.2.4. Encryption
      • 3.2.5. Remote Control
      • 3.2.6. Filtering
      • 3.2.7. Firmware
      • 3.2.8. Signed Certificates
      • 3.2.9. Biometrics
    • 3.3. Policy Management - Corporate Liable/Personal Liable
  • 4. Key Industry Players
    • 4.1. Smartphone Ecosystem
    • 4.2. Device Vendors
      • 4.2.1. Apple
      • 4.2.2. HP/Palm
      • 4.2.3. HTC
      • 4.2.4. Motorola
      • 4.2.5. Nokia
      • 4.2.6. RIM
      • 4.2.7. Samsung
    • 4.3. Operating System (OS) Vendors
      • 4.3.1. Android
      • 4.3.2. BlackBerry
      • 4.3.3. iOS (aka iPhone OS)
      • 4.3.4. Palm webOS
      • 4.3.5. Symbian
      • 4.3.6. Windows Mobile
      • 4.3.7. Other Operating Systems
    • 4.4. Chipset Vendors
      • 4.4.1. Arm Holdings
      • 4.4.2. Intel
      • 4.4.3. Nvidia
      • 4.4.4. Qualcomm
      • 4.4.5. Samsung
      • 4.4.6. Texas Instruments
    • 4.5. Enterprise Systems Application Vendors
      • 4.5.1. IBM
      • 4.5.2. Microsoft
      • 4.5.3. Oracle
      • 4.5.4. Salesforce.com
      • 4.5.5. SAP/Sybase
    • 4.6. Application Development Vendors
      • 4.6.1. Antenna Software
      • 4.6.2. Formotus
      • 4.6.3. Good Technology
      • 4.6.4. Mobile Distillery
      • 4.6.5. Pyxis Mobile
      • 4.6.6. Quickoffice
      • 4.6.7. Vivido Labs
    • 4.7. Operators
      • 4.7.1. AT&T;
      • 4.7.2. Orange
      • 4.7.3. Sprint Nextel
      • 4.7.4. T-Mobile
      • 4.7.5. Verizon Wireless
      • 4.7.6. Vodafone
  • 5. Smartphone OS Feature Review
    • 5.1. Operating System (OS) Vendors
      • 5.1.1. Android
        • 5.1.1.1. Apps
        • 5.1.1.2. Browser
        • 5.1.1.3. Multitasking
        • 5.1.1.4. Security/Device Management
        • 5.1.1.5. Other Considerations
          • 5.1.1.5.1. Development/Applications
      • 5.1.2. Apple iOS
        • 5.1.2.1. Apps
        • 5.1.2.2. Browser
        • 5.1.2.3. Multitasking
        • 5.1.2.4. Security/Device Management
        • 5.1.2.5. Other Considerations
          • 5.1.2.5.1. Development/Applications
      • 5.1.3. BlackBerry
        • 5.1.3.1. Apps
        • 5.1.3.2. Browser
        • 5.1.3.3. Multitasking
        • 5.1.3.4. Security/Device Management
        • 5.1.3.5. Other Considerations
          • 5.1.3.5.1. Development/Applications
      • 5.1.4. Palm webOS
        • 5.1.4.1. Apps
        • 5.1.4.2. Browser
        • 5.1.4.3. Multitasking
        • 5.1.4.4. Security/Device Management
        • 5.1.4.5. Other Considerations
          • 5.1.4.5.1. Development/Applications
      • 5.1.5. Symbian
        • 5.1.5.1. Apps
        • 5.1.5.2. Browser
        • 5.1.5.3. Multitasking
        • 5.1.5.4. Security/Device Management
        • 5.1.5.5. Other Considerations
          • 5.1.5.5.1. Development/Applications
      • 5.1.6. Windows Phone 7
        • 5.1.6.1. Apps
        • 5.1.6.2. Browser
        • 5.1.6.3. Multitasking
        • 5.1.6.4. Security/Device Management
        • 5.1.6.5. Other Considerations
          • 5.1.6.5.1. Development/Applications
  • 6. Market Forecasts
    • 6.1. Methodology
    • 6.2. Market Leaders Summary
      • 6.2.1. Apple
      • 6.2.2. Android
      • 6.2.3. BlackBerry
    • 6.3. Shipments by Operating System
      • 6.3.1. World wide
      • 6.3.2. North America
      • 6.3.3. Western Europe
      • 6.3.4. Asia-Pacific
      • 6.3.5. Eastern Europe
      • 6.3.6. Latin America
      • 6.3.7. Middle East and Africa
    • 6.4. Installed Base by Operating System
      • 6.4.1. Worldwide
      • 6.4.2. North America
      • 6.4.3. Western Europe
      • 6.4.4. Asia-Pacific
      • 6.4.5. Eastern Europe
      • 6.4.6. Latin America
      • 6.4.7. Middle East and Africa
    • 6.5. By Size of Business
      • 6.5.1. Worldwide
      • 6.5.2. North America
      • 6.5.3. Western Europe
      • 6.5.4. Asia-Pacific
    • 6.6. By Industry Vertical
      • 6.6.1. Worldwide
      • 6.6.2. North America
      • 6.6.3. Western Europe
      • 6.6.4. Asia-Pacific
  • 7. Company Directory
  • 8. Acronyms

Tables

Log in to view the structure of the tables below.

  1. Enterprise Smartphone Shipments, Market Share by OS, World Markets, Forecast: 2009 to 2015
  2. Enterprise Smartphone Shipments by Region, World Markets, Forecast: 2008 to 2015
  3. Enterprise Smartphone Installed Base, Market Share by OS, World Markets, Forecast: 2009 to 2015
  4. Enterprise Smartphone Installed Base by Region, World Markets, Forecast: 2008 to 2015
  5. Enterprise Smartphone Shipments and Installed Base by Size of Business, World Markets, Forecast: 2009 to 2015
  6. Smartphone OS Feature Review, 2010
  7. Enterprise Smartphone Shipments by Region, World Markets, Forecast: 2008 to 2015
  8. Enterprise Smartphone Installed Base by Region, North America, 2008 to 2015
  9. Enterprise Smartphone Installed Base by Region, Western Europe, Forecast: 2008 to 2015
  10. Enterprise Smartphone Installed Base by Region, Asia-Pacific, Forecast: 2008 to 2015
  11. Enterprise Smartphone Installed Base by Region, Eastern Europe, Forecast: 2008 to 2015
  12. Enterprise Smartphone Installed Base by Region, Latin America, Forecast: 2008 to 2015
  13. Enterprise Smartphone Installed Base by Region, Middle East, Forecast: 2008 to 2015
  14. Enterprise Smartphone Installed Base by Region, Africa, Forecast: 2008 to 2015
  15. Enterprise Smartphone Shipments and Installed Base by Size of Business, World Markets, Forecast: 2009 to 2015
  16. Enterprise Smartphone Shipments and Installed Base by Size of Business, North America, Forecast: 2009 to 2015
  17. Enterprise Smartphone Shipments and Installed Base by Size of Business, Western Europe, Forecast: 2009 to 2015
  18. Enterprise Smartphone Shipments by Region, North America, Forecast: 2008 to 2015
  19. Enterprise Smartphone Shipments and Installed Base by Size of Business, Asia-Pacific, Forecast: 2009 to 2015
  20. Enterprise Smartphone Shipments by Industry Vertical, World Markets, Forecast: 2009 to 2015
  21. Enterprise Smartphone Shipments by Industry Vertical, North America, Forecast: 2009 to 2015
  22. Enterprise Smartphone Shipments by Industry Vertical, Western Europe, Forecast: 2009 to 2015
  23. Enterprise Smartphone Shipments by Industry Vertical, Asia-Pacific, Forecast: 2009 to 2015
  24. Enterprise Smartphone Shipments by Region, Western Europe, Forecast: 2008 to 2015
  25. Enterprise Smartphone Shipments by Region, Asia-Pacific, Forecast: 2008 to 2015
  26. Enterprise Smartphone Shipments by Region, Eastern Europe, Forecast: 2008 to 2015
  27. Enterprise Smartphone Shipments by Region, Latin America, Forecast: 2008 to 2015
  28. Enterprise Smartphone Shipments by Region, Middle East, Forecast: 2008 to 2015
  29. Enterprise Smartphone Shipments by Region, Africa, Forecast: 2008 to 2015
  30. Enterprise Smartphone Installed Base by Region, World Markets, Forecast: 2008 to 2015

Charts

  1. Smartphone Shipment Market Share by Vendor, World Markets: 2Q 2010
  2. Enterprise Smartphone Shipment Market Share by Operating System, World Markets: 2010
  3. Enterprise Smartphone Shipments by Operating System, World Markets, Forecast: 2009 to 2015
  4. Enterprise Smartphone Installed Base by Operating System, World Markets, Forecast: 2009 to 2015
  5. Enterprise Smartphone Shipments by Region, World Markets, Forecast: 2009 to 2015
  6. IBM Global CIO Survey, 2009 (n=2,350)
  7. Market Share vs. Number of Devices per OS vs. Number of Device Manufacturers, World Markets: 2010
  8. Enterprise Smartphone Shipments by Region World Markets, Forecast: 2009 to 2015
  9. Enterprise Smartphone Market Share by Operating System World Markets: 2010

Figures

  1. Smartphone Ecosystem