Business VoIP Services

IP Integrated Access, SIP Trunking, Hosted IP PBX/IP Centrex, and Managed IP PBX Services

Research Report

This study analyzes the service provider market for business Voice over Internet Protocol (VoIP) across four broad service categories, integrated access/SIP trunking, hosted IP PBX/IP Centrex, and managed IP-PBX services. The study analyzes the broad shifts in the enterprise market from premises-based telephony systems to hosted VoIP. It explores market and technology trends, service provider strategies, and pricing and bundling trends across key vertical and horizontal markets.

The report includes comprehensive market sizing data by lines/units as well as revenues. Volume and revenue data is available by geography, vertical markets, and by company size.

Table of Contents

  • 1. Executive Summary
    • 1.1. Business VoIP Services Market Assessment
    • 1.2. Shifts in the Business VoIP Market
      • 1.2.1. Growth of Hosted IP PBX/IP Centrex Services
      • 1.2.2. Market Drivers for Cloud-Based/Hosted Services
      • 1.2.3. SIP Trunking, the Growth Catalyst
  • 2. Market Development & Business Strategies
    • 2.1. Market Overview & Growth
      • 2.1.1. Shift in the Value Proposition of IP Technologies
    • 2.2. The Shift from Legacy Voice
    • 2.3. The Economy and its Impact on VoIP Services
    • 2.4. SIP Trunking, the Rising Star
    • 2.5. Market Opportunities Exist across Business Segments
    • 2.6. Different Flavors of VoIP Services
      • 2.6.1. Integrated VoIP Access Services
      • 2.6.2. Hosted IP Telephony/IP PBX Services
      • 2.6.3. VoIP Managed Services
    • 2.7. Business VoIP Services Market Drivers
    • 2.8. Business VoIP Services Market Challenges
    • 2.9. Growth Catalysts
      • 2.9.1. Unified Communications
      • 2.9.2. Mobile VoIP
    • 2.10. Integration
    • 2.11. Federation
  • 3. Technology Trends
    • 3.1. VoIP Standards Evolution
      • 3.1.1. H.323
      • 3.1.2. MGCP
      • 3.1.3. Session Initiation Protocol
      • 3.1.4. Megaco/H.248
  • 4. Market Forecasts
    • 4.1. Demand Analysis
      • 4.1.1. Forecast Methodology
    • 4.2. Worldwide VoIP Services Revenues & Forecasts
    • 4.3. Pricing & Bundling Trends
    • 4.4. Vertical Market Dynamics
    • 4.5. Horizontal Market Dynamics
    • 4.6. Geographic Analysis
      • 4.6.1. Technology Drivers
      • 4.6.2. Market Drivers
  • 5. Competitive Landscape
    • 5.1. Market Factors Influencing Competition
      • 5.1.1. Supplier Power
      • 5.1.2. Substitutes
      • 5.1.3. Barriers to Entry
      • 5.1.4. Buyer Power
      • 5.1.5. Competitive Rivalry
    • 5.2. Service Provider Analysis for the North American VoIP Integrated Access & SIP Trunking Markets
      • 5.2.1. Competitors in the VoIP Access/Trunking & Hosted IP PBX/IP Centrex Markets
  • 6.
    • 6.1. Business VoIP Services, a High Growth Market
    • 6.2. Premises-Based Vendors Face Pressure to Retain Installed Base
    • 6.3. Enterprise Infrastructure Vendors Address the Cloud Challenge
    • 6.4. Service Bundles, a Sustaining Model
    • 6.5. Cloud vs. Hosted - The Difference Lies in Scale & Price
    • 6.6. SIP Trunking Shines
    • 6.7. Industry-Wide SIP Interoperability Critical for Growth
    • 6.8. Mix of Legacy and IP Infrastructure Adds to Telco Complexity
    • 6.9. End-User Migration to IP Accelerates
    • 6.10. Competition & Consolidation
    • 6.11. Large Consumer VoIP Providers Yet to Make an Impact in the Enterprise Market
  • 7. Definitions, Scope, & Methodology
    • 7.1. Market Definitions
  • 8. Company Directory
  • 9. Acronyms
  • Table 1-1, Total Business VoIP Services Revenues by Type, World Market, Forecast: 2008 to 2015
  • Table 1-2, IP-PBX Lines: Premises vs. Hosted , World Market, Forecast: 2008 to 2015
  • Table 2-1, VoIP Integrated Access Lines by Type, World Market, Forecast: 2008 to 2015
  • Table 4-1, Premises-Based TDM PBX Lines by Region, World Market, Forecast: 2008 to 2015
  • Table 4-2, Premises-Based IP-PBX Lines by Region, World Market, Forecast: 2008 to 2015
  • Table 4-3, Total Business VoIP Services Lines/Seats by Type, World Market, Forecast: 2008 to 2015
  • Table 4-4, Overall Business VoIP Lines by Region, World Market, Forecast: 2008 to 2015
  • Table 4-5, VoIP Integrated Access Lines by Region, World Market, Forecast: 2008 to 2015
  • Table 4-6, IP/SIP Trunks by Region, World Market, Forecast: 2008 to 2015
  • Table 4-7, Hosted IP-PBX/IP Centrex Lines by Region, World Market, Forecast: 2008 to 2015
  • Table 4-8, Managed IP-PBX Lines by Region, World Market, Forecast: 2008 to 2015
  • Table 4-9, Premises-Based Enterprise Telephony Revenues by Region, World Market, Forecast: 2008 to 2015
  • Table 4-10, Overall Business VoIP Services Revenues by Type, World Market, Forecast: 2008 to 2015
  • Table 4-11, Overall Business VoIP Services Revenues by Region , World Market, Forecast: 2008 to 2015
  • Table 4-12, Business VoIP Integrated Access Revenues by Region, World Market, Forecast: 2008 to 2015
  • Table 4-13, IP/SIP Trunking Revenues by Region, World Market, Forecast: 2008 to 2015
  • Table 4-14, Hosted IP-PBX/IP Centrex Services Revenues by Region, World Market, Forecast: 2008 to 2015
  • Table 4-15, Managed IP-PBX Revenues by Region, World Market, Forecast: 2008 to 2015
  • Table 4-16, Overall Business VoIP Services Revenue Split by Vertical Markets, World Market, Forecast: 2008 to 2015
  • Table 4-17, Business VoIP Integrated Access Line Revenues by Vertical Markets, World Market, Forecast: 2008 to 2015
  • Table 4-18, SIP Trunking Revenues by Vertical Markets, World Market, Forecast: 2008 to 2015
  • Table 4-19, Hosted IP-PBX/IP Centrex Revenues by Vertical Markets, World Market, Forecast: 2008 to 2015
  • Table 4-20, Managed IP-PBX Revenues by Vertical Markets, World Market, Forecast: 2008 to 2015
  • Table 4-21, Overall Business VoIP Services Revenue by Horizontal Markets, World Market, Forecast: 2008 to 2015
  • Table 4-22, Business VoIP Integrated Access Line Revenues by Horizontal Markets, World Market, Forecast: 2008 to 2015
  • Table 4-23, SIP Trunking Revenues by Horizontal Markets, World Market, Forecast: 2008 to 2015
  • Table 4-24, Hosted IP-PBX/IP Centrex Revenues by Horizontal Markets, World Market, Forecast: 2008 to 2015
  • Table 4-25, Managed IP-PBX Revenues by Horizontal Markets, World Market, Forecast: 2008 to 2015
  • Table 5-1, Service Provider Initiatives/Announcements, World, 2010
  • Table 5-2, Service Providers & Vendor Partners, World, 2010
  • Chart 1-1, Total Business VoIP Services Revenues by Type, World Market, Forecast: 2008 to 2015
  • Chart 1-2, IP-PBX Lines, Premises vs. Hosted, World Market, Forecast: 2008 to 2015
  • Chart 1-3, The Changing Face of Enterprise Communications, World, 2010
  • Chart 2-1, IP-Based Communication Needs of Businesses by Type, World, 2010
  • Chart 2-2, VoIP Integrated Access Line Forecasts by Type, World Market, Forecast: 2008 to 2015
  • Chart 4-1, Total Business VoIP Services Lines by Type, World Market, Forecast: 2008 to 2015
  • Chart 4-2, Total Business VoIP Services Revenues by Type, World Market, Forecast: 2008 to 2015
  • Chart 4-3, Business VoIP Integrated Access Line, Average Revenue per Line by Region, World Market, Forecast: 2008 to 2015
  • Chart 4-4, Total Business VoIP Services Revenues by Vertical Markets, World Market, Forecast: 2008 to 2015
  • Chart 4-5, Total Business VoIP Services Revenues by Horizontal Markets, World Market, Forecast: 2008 to 2015
  • Chart 4-6, Percentage Share of Business VoIP Services Revenues by Horizontal Markets, World, 2009
  • Chart 4-7, Hosted IP-PBX/IP Centrex Services Revenues by Horizontal Markets, World Market, Forecast: 2008 to 2015
  • Chart 4-8, Total Business VoIP Services Revenues by Region, World Market, Forecast: 2008 to 2015
  • Chart 4-9, Business VoIP Services – Market Maturity by Geography, World, 2010. Chart 4-9, Business VoIP Services - Market Maturity by Geography, World, 2010
  • Chart 5-1, Business VoIP Services – Competitive Landscape, World, 2010. Chart 5-1, Business VoIP Services - Competitive Landscape, World, 2010
  • Chart 5-2, Business VoIP Integrated Access Services – Competitive Analysis, North America, 2009. Chart 5-2, Business VoIP Integrated Access Services - Competitive Analysis, North America, 2009
  • Chart 5-3, Hosted IP-PBX/IP Centrex Services, North America, 2009
  • Chart 7-1, Business VoIP Services – Scope & Definitions, World, 2010. Chart 7-1, Business VoIP Services - Scope & Definitions, World, 2010
  • Executive Brief: Top-Line Forecast
  • Executive Brief: Drivers
  • Executive Brief: Inhibitors
  • Executive Brief: Market Share
  • Executive Brief: Summary and Strategic Recommendations

Tables

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  1. IP-PBX Lines: Premises vs. Hosted , World Market, Forecast: 2008 to 2015
  2. Total Business VoIP Services Revenues by Type, World Market, Forecast: 2008 to 2015
  3. VoIP Integrated Access Lines by Type, World Market, Forecast: 2008 to 2015
  4. Premises-Based TDM PBX Lines by Region, World Market, Forecast: 2008 to 2015
  5. Overall Business VoIP Services Revenues by Type, World Market, Forecast: 2008 to 2015
  6. Overall Business VoIP Services Revenues by Region , World Market, Forecast: 2008 to 2015
  7. Business VoIP Integrated Access Revenues by Region, World Market, Forecast: 2008 to 2015
  8. IP/SIP Trunking Revenues by Region, World Market, Forecast: 2008 to 2015
  9. Hosted IP-PBX/IP Centrex Services Revenues by Region, World Market, Forecast: 2008 to 2015
  10. Managed IP-PBX Revenues by Region, World Market, Forecast: 2008 to 2015
  11. Overall Business VoIP Services Revenue Split by Vertical Markets, World Market, Forecast: 2008 to 2015
  12. Business VoIP Integrated Access Line Revenues by Vertical Markets, World Market, Forecast: 2008 to 2015
  13. SIP Trunking Revenues by Vertical Markets, World Market, Forecast: 2008 to 2015
  14. Hosted IP-PBX/IP Centrex Revenues by Vertical Markets, World Market, Forecast: 2008 to 2015
  15. Premises-Based IP-PBX Lines by Region, World Market, Forecast: 2008 to 2015
  16. Managed IP-PBX Revenues by Vertical Markets, World Market, Forecast: 2008 to 2015
  17. Overall Business VoIP Services Revenue by Horizontal Markets, World Market, Forecast: 2008 to 2015
  18. Business VoIP Integrated Access Line Revenues by Horizontal Markets, World Market, Forecast: 2008 to 2015
  19. SIP Trunking Revenues by Horizontal Markets, World Market, Forecast: 2008 to 2015
  20. Hosted IP-PBX/IP Centrex Revenues by Horizontal Markets, World Market, Forecast: 2008 to 2015
  21. Managed IP-PBX Revenues by Horizontal Markets, World Market, Forecast: 2008 to 2015
  22. Total Business VoIP Services Lines/Seats by Type, World Market, Forecast: 2008 to 2015
  23. Overall Business VoIP Lines by Region, World Market, Forecast: 2008 to 2015
  24. VoIP Integrated Access Lines by Region, World Market, Forecast: 2008 to 2015
  25. IP/SIP Trunks by Region, World Market, Forecast: 2008 to 2015
  26. Hosted IP-PBX/IP Centrex Lines by Region, World Market, Forecast: 2008 to 2015
  27. Managed IP-PBX Lines by Region, World Market, Forecast: 2008 to 2015
  28. Premises-Based Enterprise Telephony Revenues by Region, World Market, Forecast: 2008 to 2015
  29. Service Provider Initiatives/Announcements, World, 2010
  30. Service Providers & Vendor Partners, World, 2010

Charts

  1. Total Business VoIP Services Revenues by Type, World Market, Forecast: 2008 to 2015
  2. Business VoIP Integrated Access Services - Competitive Analysis, North America, 2009