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Contactless Payments – Smartcards and Mobile

2011 Global Survey Results

Surveys

Pages
80
Deliverables
Released
3Q 2011
Product Code
SU-1987
Price
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This report presents the results from ABI Research’s 2011 Contactless Payments - Smartcards & Mobile Payments Survey. It was an online study conducted in 2Q 2011. In total, it was completed by a total of 1,500 respondents in the US, the UK, and Japan (500 each). The survey questionnaire was designed to assess and review the current availability, awareness, and activity of both contactless bank/payment cards and contactless (NFC) mobiles. It focuses on the necessary hardware, infrastructure, applications, services, and brand names related to these products and technologies. Included within this is specific examination and analysis regarding the attraction and appeal to consumers of each type of service, as well as addressing the barriers and concerns that may inhibit or need to be overcome for successful service uptake. Analyst commentary accompanies the full findings, providing additional insight and highlighting significant points of note. This ties the survey in with other areas of ABI Research's expertise and adds relevance by relating to market developments, service launches, and new products. Respondents were members of a leading global online market research panel. The survey criteria was for adults (age 18+) who own a mobile phone and/or a smartphone. A relatively even split of males and females and a mix of ages participated.

Table of Contents

Slides
Methodology
Summary: Mobile Phone/Smartphone Usage
Mobile/Smartphone Usage
Summary: Familiarity with Contactless Payments
Familiarity with Smartcard Payments
Summary: Awareness & Ownership of Contactless Payments
How Did You First Become Aware of Contactless Payments?
Have Contactless Cards or Alternatives?
Summary: Use of Contactless Cards/Alternatives
Used Contactless Cards or Alternatives?
Knowledge Level of Retail Staff When Using Contactless Cards or Alternatives
Level of Satisfaction with Having Contactless Capability
Summary: Familiarity with Specific Contactless Payments
Summary Chart: "Never Heard Of" the Following
Summary Chart: "Heard of But Don't Use" the Following
Summary Chart: "Heard of, and use" the Following
Summary: Interest in Using Contactless Payments
Interest in Using Contactless Card or Alternative
Reasons for Lack of Interest in Contactless Card
Summary: Features of Using Contactless Cards
Most Attractive Feature of Contactless Cards
Contactless Card Would Likely Replace the Following
Preference for Linking Contactless Card
Preference for Linking Contactless Card (Among Those with a Preference)
Summary: Using Mobile Phone to Make Payments
Interest in Using Mobile Phone to Make Payments
Summary: Reasons for Lack of Interest In Using Mobile Phone to Make Payments
Reasons for Lack of Interest in Using Mobile Phone to Make Payments
Summary: Interested In Using Mobile Phone For Payments
Attractive Features of Using Mobile Phone for Payments (Among All)
Attractive Features of Using Mobile Phone for Payments (Among Those Interested in Doing So)
Attractive Features of Using Mobile Phone for Payments (Among Those Who Already Do)
Contactless Card Would Likely Replace the Following
Preference for Linking Contactless Card
Summary: Familiarity With Contactless Technologies
Familiarity with Near Field Communication (NFC)
Familiarity with FeliCa
Familiarity with MiFare
Familiarity with RFID
Summary Chart: "Never Heard Of" the Following
Summary Chart: "Have a Good Idea of What It Is"
Summary: Transportation & Contactless Payments
Uses These Forms of Transportation
Does Bus Use Contactless Cards?
Does Train Use Contactless Cards?
Does Subway or Metro Use Contactless Cards?
Does Ferry Use Contactless Cards?
Does High Speed Rail Use Contactless Cards?
Summary: Transportation Network Uses Contactless Cards
Summary: "Don't Know" if Transportation Network Uses Contactless Cards
Summary: Able to Use Contactless Payment on Transportation?
Able to Use Contactless Card on Bus?
Able to Use Contactless Card on Train?
Able to Use Contactless Card on Subway or Metro?
Able to Use Contactless Card on High Speed Rail?
Bank-Issued Cards Work as well as Transit-Company Issued Cards?
Reason that Bank-Issued Cards Don't Work As Well
Summary: Security of Contactless Cards
Comfort Level with Ability to Pay Without PIN/Signature
Is Security a Concern for Contactless Payments?
Greatest Security Concern
Summary: Awareness of Security Checks & Balances
Aware of Maximum Exposure/Capped Risk?
Aware That Contactless Payment System Can Challenge Randomly?
Do Last Two Points Reassure You?
Summary: Interest in Contactless Card or Mobile Phone
Which is of Greater Interest - Contactless Card or Phone?
Summary: Typical Cash in Wallet & Mobile Phone Ownership
US: Typical Value of Cash in Wallet/Purse
UK: Typical Value of Cash in Wallet/Purse
Japan: Typical Value of Cash in Wallet/Purse
Mobile Phone - Personal Property or Employer-Issued?
Demographics
Age
Gender
Income (US)
Income (UK)
Income (Japan)




59 Charts
  • Use a Mobile and/or Smartphone?
  • Familiarity with Smartcard Payments
  • How Did You First Become Aware of Contactless Payments?
  • Have Contactless Cards or Alternatives?
  • Used Contactless Cards or Alternatives?
  • Knowledge Level of Retail Staff When Using Contactless Cards or Alternatives
  • Level of Satisfaction with Having Contactless Capability
  • "Never Heard Of" the Following
  • "Heard of But Don't Use" the Following
  • "Heard of, and use" the Following
  • Interest in Using Contactless Card or Alternative
  • Reasons for Lack of Interest in Contactless Card
  • Most Attractive Feature of Contactless Cards
  • Contactless Card Would Likely Replace the Following
  • Preference for Linking Contactless Card
  • Preference for Linking Contactless Card (Among Those with a Preference)
  • Interest in Using Mobile Phone to Make Payments
  • Reasons for Lack of Interest in Using Mobile Phone to Make Payments
  • Attractive Features of Using Mobile Phone for Payments (Among All)
  • Attractive Features of Using Mobile Phone for Payments (Among Those Interested in Doing So)
  • Attractive Features of Using Mobile Phone for Payments (Among Those Who Already Do)
  • Contactless Card Would Likely Replace the Following
  • Preference for Linking Contactless Card
  • Familiarity with Near Field Communication (NFC)
  • Familiarity with FeliCa
  • Familiarity with MiFare
  • Familiarity with RFID
  • Summary "Never Heard Of" the Following
  • ..."Have a Good Idea of What [The Following Are"
  • Uses These Forms of Transportation
  • Does Bus Use Contactless Cards?
  • Does Train Use Contactless Cards?
  • Does Subway or Metro Use Contactless Cards?
  • Does Ferry Use Contactless Cards?
  • Does High Speed Rail Use Contactless Cards?
  • Transportation Network Uses Contactless Cards
  • "Don't Know" if Transportation Network Uses Contactless Cards
  • Able to Use Contactless Card on Bus?
  • Able to Use Contactless Card on Train?
  • Able to Use Contactless Card on Subway or Metro?
  • Able to Use Contactless Card on High Speed Rail?
  • Bank-Issued Cards Work as well as Transit-Company Issued Cards?
  • Reason that Bank-Issued Cards Don't Work as Well (as Transit-Company Issued Cards)
  • Comfort Level with Ability to Pay without PIN/Signature
  • Is Security a Concern for Contactless Payments?
  • Greatest Security Concern
  • Aware of Maximum Exposure/Capped Risk?
  • Aware That Contactless Payment System Can Challenge Randomly?
  • Do Last Two Points Reassure You?
  • Which is of Greater Interest - Contactless Card or Phone?
  • US Typical Value of Cash in Wallet/Purse
  • UK Typical Value of Cash in Wallet/Purse
  • Japan Typical Value of Cash in Wallet/Purse
  • Mobile Phone - Personal Property or Employer-Issued?
  • Age
  • Gender
  • Income (US)
  • Income (UK)
  • Income (Japan