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Over the Top Delivery Is Complex

Author: Sam Rosen, Principal Analyst, Consumer Research

Published: 27 May 2011

A company can afford to work around the clock for a service outage impacting 50% of its customers – but will it work around the clock for an outage impacting only 5% ?

The full text of this Insight is available to subscribers of the Connected Home Research Service and the Digital Lifestyle Research Service and the TV and Video Research Service.

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