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Business Customers: Mobile Devices, Usage, Features, Adoption and Interests

4Q 2010 UK, Germany, France, China, India, and Indonesia Survey Results

Surveys

Pages
56
Deliverables
Released
2Q 2011
Product Code
SU-1935
Price
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ABI Research conducts a yearly survey update on international mobile phone device business customer adoption, usage, interest and preference profiles of mobile phone devices and services. The data presented are for survey analysis conducted in December 2010 and segmented by country. The countries involved are the UK, Germany, France, China, India and Indonesia.

Respondent statistics are provided for:
- Mobile phone device adoption: mobile phones, smartphones, device brand
- Mobile phone device form factor: current use and plans
- Smartphone adoption: operating system choice, reasons for selection, future upgrade intentions
- Mobile phone device service: prepaid/postpaid, monthly minute usage, operator
- Liability of service plans (corporate vs. personal): for business-use mobile phones, business-use smartphones
- Issue/provider of mobile phone device (corporate vs. personal): for business-use mobile phones, business-use smartphones
- Mobile phone feature adoption and frequency of use: email, IM, messaging (text, picture, video), Internet access, mobilized enterprise application
- Expenditures: business-use mobile phone/smartphone monthly costs, downloadable applications
- Mobile phone malware concern level

Table of Contents

Methodology
Mobile Phone Usage
Summary: Current Mobile Phone Brand
Brand of Mobile Phone Used Most Often for Business Reasons
Summary: Current and Intended Mobile Phone Form Factor
Form Factor of Current Mobile Phone
Expected Form Factor for Next Business-focused Mobile Phone
Summary: Current Smartphone and Smartphone OS Usage
Is Your Mobile Phone a Smartphone?
Operating System of Current Smartphone
Summary: Reasons for Selecting Current Smartphone
Top Three Reasons for Selecting Current Smartphone
Summary: Intentions to Upgrade Current Smartphone
Next Year Smartphone Upgrade Intentions
Summary: Intended Smartphone Brand and Reasons for Upgrade
Type of Smartphone Most Likely to Get in the Next Year
Top Three Reasons for Upgrading to Smartphone within a Year
Summary: Postpaid vs. Prepaid and Voice Minute Usage
Type of Mobile Phone Service
Summary: Mean Voice Minutes Used per Month
Summary: Corporate and Personal Liable Services and Devices
Type of Mobile Phone Service Plan
Method of Obtaining Mobile Phone
Summary: Mobile Phone Service Providers and Mobile Services Monthly Expenditures
Summary: Mean Monthly Expenditures on Mobile Phone Service
Mobile Phone Service Provider: UK
Mobile Phone Service Provider: France
Mobile Phone Service Provider: Germany
Mobile Phone Service Provider: China
Mobile Phone Service Provider: India
Mobile Phone Service Provider: Indonesia
Summary: Frequency of Use (Mobile Phone Features)
Summary: Features Used Once a Day or More Often
Frequency of Use: Video Chat/Calling/Conferencing
Frequency of Use: Text Messaging
Frequency of Use: Picture Messaging
Frequency of Use: Video Messaging
Frequency of Use: Email (Yahoo, Gmail, Hotmail, ISP, etc.)
Frequency of Use: Corporate Email (MS Exchange, Lotus Notes, etc.)
Frequency of Use: Instant Messaging (IM)
Frequency of Use: Accessing the Internet
Frequency of Use: Accessing Videos through the Internet
Frequency of Use: Mobilized Enterprise Applications
Summary: Mean Monthly Expenditures on Mobile Phone Service
Summary: Amount Spent on Downloadable Applications
Amount Spent on Downloadable Applications Last Year
Summary: Concern about Viruses Attacking Mobile Phone
Level of Concern about Viruses Attacking Mobile Phone
Summary: Devices Used for Business Reasons
Devices Used for Business Reasons
Demographics
Number of Employees at Organization
Primary Industry of Organization
Occupation




39 Charts
  • Mobile Phone Usage
  • Brand of Mobile Phone Used Most Often for Business Reasons
  • Form Factor of Current Mobile Phone
  • Expected Form Factor for Next Business-focused Mobile Phone
  • Is Your Mobile Phone a Smartphone?
  • Operating System of Current Smartphone
  • Top Three Reasons for Selecting Current Smartphone
  • Next Year Smartphone Upgrade Intentions
  • Type of Smartphone Most Likely to Get in the Next Year
  • Top Three Reasons for Upgrading to Smartphone within a Year
  • Type of Mobile Phone Service
  • Summary: Mean Voice Minutes Used per Month
  • Type of Mobile Phone Service Plan
  • Method of Obtaining Mobile Phone
  • Summary: Mean Monthly Expenditures on Mobile Phone Service
  • Mobile Phone Service Provider: UK
  • Mobile Phone Service Provider: France
  • Mobile Phone Service Provider: Germany
  • Mobile Phone Service Provider: China
  • Mobile Phone Service Provider: India
  • Mobile Phone Service Provider: Indonesia
  • Summary: Features Used Once a Day or More Often
  • Frequency of Use: Video Chat/Calling/Conferencing
  • Frequency of Use: Text Messaging
  • Frequency of Use: Picture Messaging
  • Frequency of Use: Video Messaging
  • Frequency of Use: Email (Yahoo, Gmail, Hotmail, ISP, etc.)
  • Frequency of Use: Corporate Email (MS Exchange, Lotus Notes, etc.)
  • Frequency of Use: Instant Messaging (IM)
  • Frequency of Use: Accessing the Internet
  • Frequency of Use: Accessing Videos through the Internet
  • Frequency of Use: Mobilized Enterprise Applications
  • Summary: Mean Monthly Expenditures on Mobile Phone Service
  • Amount Spent on Downloadable Applications Last Year
  • Level of Concern about Viruses Attacking Mobile Phone
  • Devices Used for Business Reasons
  • Number of Employees at Organization
  • Primary Industry of Organization
  • Occupation