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Feedback on Home Networking Setup and Connection Issues

April 2009 US Survey Results

Surveys

Pages
23
Deliverables
Released
2Q 2009
Product Code
SU-1603
Price
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This presentation summarizes results from a Home Networking survey conducted by ABI Research. The survey was conducted online from April 15-16, and was completed by 1007 consumers. The sample source included members of a large, highly respected third-party online consumer panel, consisting of over 3 million consumers in North America. To participate in the survey, members needed to be 18 years or older and currently have home broadband Internet connection and a home network installed.

This Brief includes survey data on home network technologies, home network use scenarios, and devices connected to the home network. It reports home network installation difficulty, including devices that consumers attempted to connect but failed, returns of home network equipment, difficult or problematic aspects of the home network, the value of software to troubleshoot and solve network problems, and a demographic summary.

Table of Contents

Methodology
Analyst Commentary
Home Network Technologies
Home Network Uses
Devices Connected to Home Network
Summary:
Difficulty/Problems with Home Networks
Overall Ease/Difficulty of
Initial Home Network Installation
Network Hardware Returns
Due to Installation Difficulty
Difficult/Problematic Aspects of Home Network
Summary: Reactions to Potential Home Networking Troubleshooting/Set-Up Assistance
Value of Software to Troubleshoot Network/Solve Problems
Router Upgrade with
Step-by-Step Software Program
Summary: Connecting Devices to the Home Network
Home Network Devices That were Difficult to Connect
Devices Attempted but Failed to Connect to Home Network
Summary: Demographics
Age
Gender
Number of People in Household
Occupation
Income




15 Charts
  • Type of Technology Used for Home Network
  • Home Network Uses
  • Devices Connected to Home Network
  • Overall Level of Difficulty When First Installing Home Network
  • Ever Returned a Piece of Network Hardware Because It Was Too Difficult to Install?
  • Difficult of Problematic Aspects of Home Network
  • Value of Software that Could Troubleshoot Network & Help Solve Problems
  • Upgrade Router if Setup Were Made Easier through a Step-by-Step Software Program?
  • Devices Connected to Home Network that were Difficult to Connect
  • Devices Attempted but Failed to Connect to Home Network
  • Age
  • Gender
  • Number of People in Household
  • Occupation
  • Income