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Telepresence and Videoconferencing Managed Services

Hosted Bridging, Managed Telepresence, Videoconferencing and B2B Telepresence Exchanges

Research Report

Pages
49
Deliverables
Released
1Q 2011
Product Code
RR-MVSP-11
Price
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Growth in videoconferencing and telepresence adoption has led to a parallel market for managed services because of persistent technology and network complexities and interoperability issues. B2B exchanges that can seamlessly manage telepresence and videoconferencing across diverse networks of partners, suppliers, and customers are gaining a foothold in the market.

This study presents a comprehensive analysis of the worldwide telepresence and videoconferencing managed services market across two broad categories: Hosted or cloud-based videoconferencing services and telepresence and videoconferencing managed services. The report provides a detailed quantitative and qualitative analysis of the market in terms of revenue growth and forecasts, pricing, and MVSP market shares.

What Questions Does This Report Answer?

  • What was the growth rate for telepresence and videoconferencing managed services market in 2010?
  • How will the telepresence and videoconferencing managed services market grow over the next few years?
  • What are the newer areas of opportunity for telepresence and videoconferencing managed service providers?
  • What are the major drivers for telepresence and videoconferencing managed services?
  • What are the major obstacles to telepresence and videoconferencing managed services growth?
  • How is the competitive landscape evolving?
  • What is the rate of adoption for videoconferencing and telepresence technologies across different geographic regions?
  • Which regions will experience the fastest telepresence managed services growth?
  • How has the economic slowdown affected the telepresence managed services industry?

Who Needs This Report?

  • Telepresence equipment/managed service provider senior executives
  • LCD screen manufacturers
  • Corporate travel office executives
  • Hospitality industry executives
  • Telepresence chip manufacturers
  • Telehealth hospital executives
  • University Distance Learner executives

Table of Contents

  • Executive Brief

  • Executive Brief: Top-Line Forecast
  • Executive Brief: Drivers
  • Executive Brief: Inhibitors
  • Executive Brief: Market Share
  • Executive Brief: Summary and Strategic Recommendations

Section 1.
Executive Summary 2
1.1. Hosted and Managed Services Market Growth 2
1.2. Telepresence Spurs Managed Services Market Growth 3
1.3. Regional Patterns of Adoption Emerge 3
1.4. Telepresence and Videoconferencing Implementation Trends 3
1.5. Under-Utilization of Internally Managed Video 3
1.6. Network Bundling Opportunities 3
1.7. Slow Uptake of Cloud-Based Call Control Features 4
1.8. Converged Conferencing 4
1.9. Tapping the SMB Opportunity 4
1.10. Multi-Modal Video Brings Unique Challenges and Opportunities 4
1.11. Telepresence Public Rooms Market Shows Potential 4
1.12. Growing Integration of Desktop Video with Telepresence Rooms 4
1.13. Newer Video and Telepresence Applications to Drive Managed Services 5
1.14. Telepresence Interoperability Still an Issue 5
1.15. Telepresence Managed Services - MVSPs Build on Expertise 5
1.16. Report Scope 5

Section 2.
Market Issues 7
2.1. Growth of Telepresence Mindshare & Market Share 7
2.2. Inter-Company Telepresence (B2B) 7
2.2.1. B2B Exchange Deployment Options 7
2.2.2. Bandwidth Management 9
2.2.3. Latency Management 9
2.2.4. Connectivity Management 10
2.2.5. Transcoding and Interoperability 10
2.3. Telepresence Managed Services - Expanding User Needs 11
2.4. Telepresence & HD Video and Enterprise Mobility 11
2.5. In-House versus Outsourced Services 11
2.6. Managed Services Pricing - Vendors versus MVSPs 11
2.7. Market Drivers 12
2.8. Market Challenges 15

Section 3.
Technology Issues 17
3.1. Telepresence Interoperability 17
3.2. Network Requirements 18
3.3. Scalability Issues in Integrating Video with UC 18
3.4. Scalable Video Coding (SVC) 18
3.4.1. SVC and Video Streaming 19

Section 4.
Market Forecasts 20
4.1. Forecast Methodology 20
4.2. Market Growth and Demand Patterns 21
4.2.1. Hosted Videoconferencing Services 21
4.3. Telepresence and Videoconferencing Managed Services 22
4.3.1. The Value of Managed Services 23
4.3.2. Archived Telepresence and Video Storage 23
4.3.3. Language Translation of Telepresence Sessions Will Increase 24
4.3.4. Greater HD Adoption 24

Section 5.
Competitive Analysis 25
5.1. Competitive Landscape 25
5.1.1. Network Providers 25
5.1.2. Dedicated Conferencing Service Providers 26
5.1.3. Dedicated Managed Video Services Providers 26
5.2. Evaluating Telepresence/Videoconferencing Managed Services Providers 26
5.3. Competitor Profiles 31
5.3.1. ACT Conferencing 31
5.3.2. Applied Global Technologies (AGT) 31
5.3.3. AT&T 31
5.3.4. BCS Global 32
5.3.5. British Telecom (BT Conferencing) 32
5.3.6. Cable & Wireless (C&W) 33
5.3.7. Glowpoint 33
5.3.8. Orange Business Services 33
5.3.9. Tata Communications 34
5.3.10. Telstra International 34
5.3.11. Verizon Business 34

Section 6.
Definitions 35

Section 7.
Company Directory 36

Section 8.
Acronyms 38
Sources and Methodology 48
Notes 48




10 Tables

Registered users can view table structure by clicking on the table title. Register now or Log in.
1-1
Telepresence & Videoconferencing Hosted & Managed Services Market Revenue, World Market, Forecast: 2010 to 2016
4-1
Telepresence & Videoconferencing Hosted and Managed Services Market Revenue by Geography, World Market, Forecast: 2010 to 2016
4-2
Hosted Videoconferencing Services Market Revenue by Geography, World Market, Forecast: 2010 to 2016
4-3
Telepresence & Videoconferencing Managed Services Market Revenue by Geography, World Market, Forecast: 2010 to 2016
4-4
Telepresence & Videoconferencing Public Rooms Market Revenue by Geography, World Market, Forecast: 2010 to 2016
4-5
Telepresence & Videoconferencing Hosted & Managed Services Market Revenue, North America, Forecast: 2010 to 2016
4-6
Telepresence & Videoconferencing Hosted & Managed Services Market Revenue, Europe, Forecast: 2010 to 2016
4-7
Telepresence & Videoconferencing Hosted & Managed Services Market Revenue, Middle East & Africa, Forecast: 2010 to 2016
4-8
Telepresence & Videoconferencing Hosted & Managed Services Market Revenue, Asia-Pacific, Forecast: 2010 to 2016
4-9
Telepresence & Videoconferencing Hosted & Managed Services Market Revenue, CALA, Forecast: 2010 to 2016
15 Charts
  • Telepresence & Videoconferencing Hosted & Managed Services Market Revenue, World Market, Forecast: 2010 to 2016
  • Overall Hosted & Managed Services MVSP Market Share by Revenue, World Market: 2010
  • Telepresence & Videoconferencing Hosted & Managed Services Market Revenue
  • Network Latency Between New York and Select Global Destinations
  • Enterprise Telepresence & Videoconferencing Usage: Inter-Company vs. Intra-Company
  • Telepresence & Videoconferencing Hosted and Managed Services Market Revenue by Geography
  • Hosted Videoconferencing Services Market Revenue
  • Telepresence & Videoconferencing Managed Services Market Revenue
  • Percentage of Customers Using HD versus SD
  • Hosted Videoconferencing Services Market Revenue by Geography
  • Telepresence & Videoconferencing Managed Services Market Revenue by Geography
  • Telepresence & Videoconferencing Public Rooms Market Revenue by Geography
  • Overall Hosted & Managed Services MVSP Market Share by Revenue
  • Hosted Services MVSP Market Share by Revenue
  • Telepresence & Videoconferencing Managed Services MVSP Market Share by Revenue