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North American Hosted VoIP and Unified Communications Service Providers Matrix

 

Vendor Matrix

Released
4Q 2010
Product Code
VM-VOIPNA-101
Price
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The North American hosted VoIP and Unified Communications (UC) market continues to display strong growth, driven by the need enterprises' need to cut capital expenditure through outsourcing their communications. UC interoperability in the premises is still a major issue among end users. Cloud-based UC overcomes key integration issues that enterprises typically face in a CPE deployment. Though competition is intense in the hosted VoIP and UC market, service providers have consistently differentiated themselves by building on their service provisioning and integration capabilities, quality of service, service bundling, and price.

This Matrix evaluates these service providers on the basis of "Innovation" and "Implementation" as a means of providing an impartial assessment of the service provider landscape from the standpoint of technological prowess and business execution.