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Business VoIP Services
IP Integrated Access, SIP Trunking, Hosted IP PBX/IP Centrex, and Managed IP PBX Services
Research Report
- Pages
- 60
- Deliverables
-
- Released
- 3Q 2010
- Product Code
- RR-VOIP-10
- Price
- Login
This study analyzes the service provider market for business Voice over Internet Protocol (VoIP) across four broad service categories, integrated access/SIP trunking, hosted IP PBX/IP Centrex, and managed IP-PBX services. The study analyzes the broad shifts in the enterprise market from premises-based telephony systems to hosted VoIP. It explores market and technology trends, service provider strategies, and pricing and bundling trends across key vertical and horizontal markets.
The report includes comprehensive market sizing data by lines/units as well as revenues. Volume and revenue data is available by geography, vertical markets, and by company size.
What Questions Does This Report Answer?
- What will be the growth rate for business VoIP services over the next five years?
- Which are the services segments that will see the most growth?
- Which geographic regions will lead the adoption of VoIP technologies?
- What shifts are taking place in the enterprise communications markets? What are the factors driving these shifts?
- What are the market drivers/challenges for business VoIP services?
- What are the most attractive end-user market segments for these services?
- Who are the market participants and what are their strategic approaches?
- What are the competencies of different service providers?
- What are the key pricing and bundling trends?
Who Needs This Report?
- VoIP product managers
- Telecom service providers
- Cable operators
- Multi-tenant IP-PBX vendors
- Carrier VoIP infrastructure providers
- SIP trunking infrastructure providers
- Carrier VoIP gateway manufacturers
- Premises-based telephony vendors
- VoIP system integrators
- Media server vendors
Table of Contents
-
Executive Brief
- Executive Brief: Top-Line Forecast
- Executive Brief: Drivers
- Executive Brief: Inhibitors
- Executive Brief: Market Share
- Executive Brief: Summary and Strategic Recommendations
Section 1.
Executive Summary
1.1. Business VoIP Services Market Assessment
1.2. Shifts in the Business VoIP Market
1.2.1. Growth of Hosted IP PBX/IP Centrex Services
1.2.2. Market Drivers for Cloud-Based/Hosted Services
1.2.3. SIP Trunking, the Growth Catalyst
Section 2.
Market Development & Business Strategies
2.1. Market Overview & Growth
2.1.1. Shift in the Value Proposition of IP Technologies
2.2. The Shift from Legacy Voice
2.3. The Economy and its Impact on VoIP Services
2.4. SIP Trunking, the Rising Star
2.5. Market Opportunities Exist across Business Segments
2.6. Different Flavors of VoIP Services
2.6.1. Integrated VoIP Access Services
2.6.2. Hosted IP Telephony/IP PBX Services
2.6.3. VoIP Managed Services
2.7. Business VoIP Services Market Drivers
2.8. Business VoIP Services Market Challenges
2.9. Growth Catalysts
2.9.1. Unified Communications
2.9.2. Mobile VoIP
2.10. Integration
2.11. Federation
Section 3.
Technology Trends
3.1. VoIP Standards Evolution
3.1.1. H.323
3.1.2. MGCP
3.1.3. Session Initiation Protocol
3.1.4. Megaco/H.248
Section 4.
Market Forecasts
4.1. Demand Analysis
4.1.1. Forecast Methodology
4.2. Worldwide VoIP Services Revenues & Forecasts
4.3. Pricing & Bundling Trends
4.4. Vertical Market Dynamics
4.5. Horizontal Market Dynamics
4.6. Geographic Analysis
4.6.1. Technology Drivers
4.6.2. Market Drivers
Section 5.
Competitive Landscape
5.1. Market Factors Influencing Competition
5.1.1. Supplier Power
5.1.2. Substitutes
5.1.3. Barriers to Entry
5.1.4. Buyer Power
5.1.5. Competitive Rivalry
5.2. Service Provider Analysis for the North American VoIP Integrated Access & SIP Trunking Markets
5.2.1. Competitors in the VoIP Access/Trunking & Hosted IP PBX/IP Centrex Markets
Section 6.
6.1. Business VoIP Services, a High Growth Market
6.2. Premises-Based Vendors Face Pressure to Retain Installed Base
6.3. Enterprise Infrastructure Vendors Address the Cloud Challenge
6.4. Service Bundles, a Sustaining Model
6.5. Cloud vs. Hosted - The Difference Lies in Scale & Price
6.6. SIP Trunking Shines
6.7. Industry-Wide SIP Interoperability Critical for Growth
6.8. Mix of Legacy and IP Infrastructure Adds to Telco Complexity
6.9. End-User Migration to IP Accelerates
6.10. Competition & Consolidation
6.11. Large Consumer VoIP Providers Yet to Make an Impact in the Enterprise Market
Section 7.
Definitions, Scope, & Methodology
7.1. Market Definitions
Section 8.
Company Directory
Section 9.
Acronyms
Scope of Study
Sources and Methodology
Notes
Table 1-1, Total Business VoIP Services Revenues by Type, World Market, Forecast: 2008 to 2015
Table 1-2, IP-PBX Lines: Premises vs. Hosted , World Market, Forecast: 2008 to 2015
Table 2-1, VoIP Integrated Access Lines by Type, World Market, Forecast: 2008 to 2015
Table 4-1, Premises-Based TDM PBX Lines by Region, World Market, Forecast: 2008 to 2015
Table 4-2, Premises-Based IP-PBX Lines by Region, World Market, Forecast: 2008 to 2015
Table 4-3, Total Business VoIP Services Lines/Seats by Type, World Market, Forecast: 2008 to 2015
Table 4-4, Overall Business VoIP Lines by Region, World Market, Forecast: 2008 to 2015
Table 4-5, VoIP Integrated Access Lines by Region, World Market, Forecast: 2008 to 2015
Table 4-6, IP/SIP Trunks by Region, World Market, Forecast: 2008 to 2015
Table 4-7, Hosted IP-PBX/IP Centrex Lines by Region, World Market, Forecast: 2008 to 2015
Table 4-8, Managed IP-PBX Lines by Region, World Market, Forecast: 2008 to 2015
Table 4-9, Premises-Based Enterprise Telephony Revenues by Region, World Market, Forecast: 2008 to 2015
Table 4-10, Overall Business VoIP Services Revenues by Type, World Market, Forecast: 2008 to 2015
Table 4-11, Overall Business VoIP Services Revenues by Region , World Market, Forecast: 2008 to 2015
Table 4-12, Business VoIP Integrated Access Revenues by Region, World Market, Forecast: 2008 to 2015
Table 4-13, IP/SIP Trunking Revenues by Region, World Market, Forecast: 2008 to 2015
Table 4-14, Hosted IP-PBX/IP Centrex Services Revenues by Region, World Market, Forecast: 2008 to 2015
Table 4-15, Managed IP-PBX Revenues by Region, World Market, Forecast: 2008 to 2015
Table 4-16, Overall Business VoIP Services Revenue Split by Vertical Markets, World Market, Forecast: 2008 to 2015
Table 4-17, Business VoIP Integrated Access Line Revenues by Vertical Markets, World Market, Forecast: 2008 to 2015
Table 4-18, SIP Trunking Revenues by Vertical Markets, World Market, Forecast: 2008 to 2015
Table 4-19, Hosted IP-PBX/IP Centrex Revenues by Vertical Markets, World Market, Forecast: 2008 to 2015
Table 4-20, Managed IP-PBX Revenues by Vertical Markets, World Market, Forecast: 2008 to 2015
Table 4-21, Overall Business VoIP Services Revenue by Horizontal Markets, World Market, Forecast: 2008 to 2015
Table 4-22, Business VoIP Integrated Access Line Revenues by Horizontal Markets, World Market, Forecast: 2008 to 2015
Table 4-23, SIP Trunking Revenues by Horizontal Markets, World Market, Forecast: 2008 to 2015
Table 4-24, Hosted IP-PBX/IP Centrex Revenues by Horizontal Markets, World Market, Forecast: 2008 to 2015
Table 4-25, Managed IP-PBX Revenues by Horizontal Markets, World Market, Forecast: 2008 to 2015
Table 5-1, Service Provider Initiatives/Announcements, World, 2010
Table 5-2, Service Providers & Vendor Partners, World, 2010
Chart 1-1, Total Business VoIP Services Revenues by Type, World Market, Forecast: 2008 to 2015
Chart 1-2, IP-PBX Lines, Premises vs. Hosted, World Market, Forecast: 2008 to 2015
Chart 1-3, The Changing Face of Enterprise Communications, World, 2010
Chart 2-1, IP-Based Communication Needs of Businesses by Type, World, 2010
Chart 2-2, VoIP Integrated Access Line Forecasts by Type, World Market, Forecast: 2008 to 2015
Chart 4-1, Total Business VoIP Services Lines by Type, World Market, Forecast: 2008 to 2015
Chart 4-2, Total Business VoIP Services Revenues by Type, World Market, Forecast: 2008 to 2015
Chart 4-3, Business VoIP Integrated Access Line, Average Revenue per Line by Region, World Market, Forecast: 2008 to 2015
Chart 4-4, Total Business VoIP Services Revenues by Vertical Markets, World Market, Forecast: 2008 to 2015
Chart 4-5, Total Business VoIP Services Revenues by Horizontal Markets, World Market, Forecast: 2008 to 2015
Chart 4-6, Percentage Share of Business VoIP Services Revenues by Horizontal Markets, World, 2009
Chart 4-7, Hosted IP-PBX/IP Centrex Services Revenues by Horizontal Markets, World Market, Forecast: 2008 to 2015
Chart 4-8, Total Business VoIP Services Revenues by Region, World Market, Forecast: 2008 to 2015
Chart 4-9, Business VoIP Services - Market Maturity by Geography, World, 2010
Chart 5-1, Business VoIP Services - Competitive Landscape, World, 2010
Chart 5-2, Business VoIP Integrated Access Services - Competitive Analysis, North America, 2009
Chart 5-3, Hosted IP-PBX/IP Centrex Services, North America, 2009
Chart 7-1, Business VoIP Services - Scope & Definitions, World, 2010
30 Tables
4-21
Overall Business VoIP Services Revenue by Horizontal Markets, World Market, Forecast: 2008 to 2015
5-2
Service Providers & Vendor Partners, World, 2010
2 Charts
- Total Business VoIP Services Revenues by Type, World Market, Forecast: 2008 to 2015
- Business VoIP Integrated Access Services - Competitive Analysis, North America, 2009