Mobile Banking: US Banks Report Card

Leaders and Laggards in Mobile Banking

It’s been just over two years since Wells Fargo and Bank of America triggered the mobile banking movement in the US, enough time to review the nation’s mobile banking offerings and grade how consumer-friendly they are. ABI Research built a set of grading criteria to rate mobile banking offerings in four categories: reach, breadth of services offered, security, and discoverability. 29 US banks, including the 17 largest retail banks and several smaller regional and community banks were graded using these criteria, resulting in a report card which shows the leaders and laggards of mobile banking in the US.


Table of Contents


Section 1.
Introduction

Section 2.
The Players

Section 3.
Scoring Criteria

Section 4.
Scores
4.1. Overall Scores by Category
4.1.1. Reach
4.1.2. Breadth of Services
4.1.3. Security
4.1.4. Discoverability/Consumer Information

Section 5.
Analysis and Recommendations by Bank
5.1. America First Credit
5.2. Bancorp South
5.3. Bank of America
5.4. BB&T
5.5. Capital One Bank
5.6. Carolina First
5.7. Chase
5.8. Citibank
5.9. Eastern Bank
5.10. Fifth Third Bank
5.11. 1st Bank
5.12. Huntington National
5.13. IBC Bank
5.14. M&T Bank
5.15. Mercantile Bank
5.16. Northeast Bank
5.17. PNC
5.18. Provident Bank
5.19. Regions Bank
5.20. SunTrust
5.21. Synovus Bank
5.22. US Bank
5.23. USAA
5.24. Wachovia
5.25. Wells Fargo

Section 6.
Market Conclusions and Recommendations





Charts
  • Mobile Banking at US Banks Report Card, Distribution of Grades, Analyzed Banks