Satisfaction with Mobile Phone

US Mobile Devices Survey

How satisfied users are with their mobile phone can depend on a number of factors such as the type of phone being used, the length of time they have had the phone, and experience with individual features.

This Research Brief is based on a survey of 1,015 mobile phone users in the United States which asked how satisfied they are with specific attributes of their device, and organized the data by a number of views including age group and brand of phone.

Table of Contents

Methodology
Background on Current Phones
Background on Current Phones (Cont'd)
Mobile Phone Uses
Smartphone Usage
Mobile Phone Service Provider
Mobile Phone Brand
Length of Time Have Had Current Mobile Phone
Summary: Mobile Phone Satisfaction
Summary: Mobile Phone Satisfaction
(Cont'd)
Mobile Phone Satisfaction: by Age
Mobile Phone Satisfaction: by Brand
Mobile Phone Satisfaction: by Type of
Phone & Length of Time Using
Summary: Reasons for Dissatisfaction
Reasons for Dissatisfaction
with Current Mobile Phone
Reasons for Dissatisfaction
with Current Mobile Phone (Cont'd)
Reasons for Dissatisfaction
with Current Mobile Phone (Cont'd)
Summary: Demographics
Summary: Demographics (Cont'd)
Age
Gender
Marital Status
Number of People in Household
Type of Residential Area
State of Residence
Occupations
Education
Ethnic Background
Income





Charts
  • Use of Mobile Phone
  • Smartphone Usage
  • Mobile Phone Service Provider
  • Mobile Phone Brand
  • Length of Time Have Had Current Mobile Phone
  • Mobile Phone Satisfaction (by Respondent Age)
  • Mobile Phone Satisfaction (by Brand of Phone Used)
  • Mobile Phone Satisfaction (by Type of Phone & Length of Time Using)
  • Reasons Less than Completely Satisfied with Current Mobile Phone (by Age)
  • Reasons Less than Completely Satisfied with Current Mobile Phone (by Brand of Phone)
  • Reasons Less than Completely Satisfied with Current Mobile Phone (by Type of Phone & Length of Time Using It)
  • Age
  • Gender
  • Marital Status
  • Number of People in Household
  • Type of Residential Area
  • State of Residence
  • Occupations
  • Education
  • Ethnic Background
  • Income