Released

1Q 2009

Product Code

VM-MSER-101

Price

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ABI Research's Managed Network Services vendor matrix provides an unbiased ranking of managed service providers based on implementation and innovation.

In the implementation segment, each vendor is ranked on:

• overall managed services revenue
• global customer base
• global, regional, and local presence
• employees dedicated to managed services
• managed service solutions
• number of transferred employees as a result of managed services
• number of managed services contracts.

In innovation companies are ranked based on:

• services offered beyond known core competence
• managed services for non-telecom infrastructure
• IT capabilities
• business case assistance
• global technology centers

Ericsson Telecom AB is the leader in network-related managed services with 35% market share, followed by Alcatel-Lucent with 23%, and Nokia Siemens Network with 22%. The company was early to the market with its managed service solutions and leveraged its global employee staff to develop the business. Ericsson has dedicated over 29,000 employees to managed services and managed multi-technology networks globally. As a result, Ericsson Telecom AB is seen as leader in this space by its peer and the operator community. Ericsson Telecom AB has begun developing IT managed services, which will help the company to increase its managed services revenues and leadership in overall managed services.

In terms of overall innovation, Alcatel-Lucent is the leader with its efforts in non-traditional services such as its services for electric grid operators, public safety agencies, government, transportation and security agencies. Alcatel-Lucent is also one of the first companies to offer managed energy services. These unique offers demonstrate ALU willingness to innovate and meet the needs of its traditional and non-traditional customers.

The leaders in network-related managed services all have global and regional presence, proven methodology, and structure in place to manage operators' networks, large staff of dedicated employees and commitment to developing their managed services business.