Managed Services for Mobile Operators

IT and Radio Network Managed Services Market Forecast

Today managed services revenue represents only a subset of the total services opportunity. Operators need help lowering their operational expenditure which totals over $330 billion globally. Managed services providers in the IT and network segments can reduce this expense through a global staff of technical experts, and by economies of scale.

This study addresses the global market for managed services and provides regional breakdowns of each market. It provides details about the services gaining the most traction in each market. The key players in managed services are highlighted, with detailed description of service offerings, core competence, and analysis of their overall strengths and weaknesses. The research also includes global data, market share data and regional managed services data.

What Questions Does This Report Answer?

  • What is the addressable market for managed services?
  • Who are the key players?
  • What are the drivers for managed services?
  • What are the regional differences in managed services adoption?
  • What are the operators’ views on managed services?
  • How can managed services providers overcome operators’ reluctance to use them?
  • What is the five year forecast for managed services?
  • What are some of the innovative managed service offerings?
  • What is the market share of each managed service provider?
  • Who are the leaders in IT managed services?
  • Who are the leaders in network managed services?
  • Where are the opportunities for managed services?
  • What are the key elements for successful managed services agreements?

Who Needs This Report?

  • Managed service providers
  • Backhaul service providers
  • Network service providers
  • Original Equipment Manufacturers (OEM) for mobile networks
  • Fixed line operators who can provide managed services
  • Mobile Virtual Network Operators (MVNOs)
  • IT services companies
  • IT Original Equipment Manufacturers
  • Large enterprise customers seeking outsourced solutions
  • Large universities with wireless networks
  • Government agencies with telecommunications networks
  • Public safety network operators
  • Energy companies with wireless networks for monitoring
  • Financial institutions evaluating companies

Table of Contents

1 Figure

Section 1.
EXECUTIVE SUMMARY
1.1. Overview
1.2. Key Market Drivers
1.3. Challenges
1.4. Forecasts
1.4.1. Total Managed Services for Mobile Operators
1.4.2. Network-Related Managed Services Forecast
1.4.3. IT-Related Managed Services Forecast
1.5. Summary

Section 2.
OVERVIEW OF MANAGED SERVICES AND
2.1. What are Managed Services
2.2. Types of Managed Services
2.2.1. Network Related Services
2.2.2. IT Related Services
2.2.3. Operations Support Systems/ Billing Support Services (OSS/BSS) - The Largest Components of Managed Services
2.2.4. Hosting
2.2.5. Systems Integration
2.2.6. Managed Services for in-Building Coverage
2.3. Managed Services Business Models
2.3.1. Enhanced Telecom Operations Map?
2.4. Components of Managed Services Agreement
2.4.1. Defining the Managed Services Contract
2.4.2. Key Performance Indicators (KPI)
2.5. Key Requirements for Successful Managed Services
2.6. Managed Service Challenge
2.7. Innovations in Managed Services
2.8. Summary

Section 3.
OPERATORS PERSPECTIVE
3.1. Present Mode of Operation
3.2. Reasons for Migrating to Managed Services

Section 4.
KEY VENDORS IN IT MANAGED SERVICES
4.1. Overview
4.2. Accenture
4.2.1. Accenture Services for Wireless Operators
4.2.2. Accenture’s Business Model
4.2.3. Accenture’s Managed Services Contracts
4.2.4. Accenture Conclusion
4.3. Hewlett Packard (HP)
4.3.1. Hewlett Packard (HP) Strengths
4.3.2. HP Weaknesses
4.3.3. HP Opportunities
4.3.4. HP Threats
4.3.5. HP Summary
4.4. Intec
4.4.1. Intec Summary
4.5. International Business Machine (IBM)
4.5.1. IBM’S Managed Services Offering
4.5.2. IBM’s Major Contracts
4.5.3. IBM Managed Services Business Model
4.5.4. Strength
4.5.5. Weaknesses
4.5.6. Opportunities
4.5.7. Threats
4.5.8. IBM Summary

Section 5.
KEY VENDORS IN NETWORK-BASED MANAGED SERVICES
5.1. Alcatel-Lucent
5.1.1. Alcatel-Lucent Managed Service Offering
5.1.2. Alcatel-Lucent Business Models
5.1.3. ALU Managed Services Contracts
5.1.4. ALU Strengths
5.1.5. ALU Weaknesses
5.1.6. ALU Opportunities
5.1.7. ALU Threats
5.1.8. Alcatel-Lucent’s MS Conclusion
5.2. Ericsson
5.2.1. Ericsson’s Managed Service Offerings
5.2.2. Ericsson’s Managed Services Business Model
5.2.3. Ericsson’s Major MS Contracts
5.2.4. Ericsson’s Strengths
5.2.5. Ericsson’s Weaknesses
5.2.6. Ericsson’s Opportunities
5.2.7. Ericsson’s Threats
5.2.8. Ericsson’s MS Summary
5.3. Huawei
5.3.1. Huawei’s MS Offering
5.3.2. Huawei’s Managed Services Business Model
5.3.3. Huawei’s Managed Services Contracts
5.4. Huawei
5.4.1. Strength
5.4.2. Weaknesses
5.4.3. Opportunities
5.4.4. Threat
5.4.5. Huawei’s MS Summary
5.5. Motorola
5.5.1. Motorola’s Managed Service Business Model
5.5.2. Motorola’s Managed Services
5.5.3. Motorola Strengths
5.5.4. Motorola’s Weaknesses
5.5.5. Motorola’s Opportunities
5.5.6. Motorola’s Threats
5.5.7. Motorola Summary
5.6. Nokia-Siemens Networks
5.6.1. NSN’s Managed Service Offering
5.6.2. NSN’s Business Model
5.6.3. NSN’S Contract
5.6.4. Nokia-Siemens Networks (NSN) Strengths
5.6.5. NSN’s Weaknesses
5.6.6. NSN’s Opportunities
5.6.7. NSN’s Threats
5.6.8. NSN’s Summary
5.7. Nortel
5.7.1. Nortel’s Managed Services Offering
5.7.2. Nortel’s Business Model
5.7.3. Nortel’s Strength
5.7.4. Nortel’s Weaknesses
5.7.5. Nortel’s Opportunities
5.7.6. Nortel’s Threats
5.7.7. Nortel’s MS Summary

Section 6.
REGIONAL APPROACH TO MANAGED SERVICES
6.1. Developed Markets
6.2. Emerging Markets
6.3. Asia-Pacific
6.3.1. China
6.3.2. India
6.4. North America
6.5. Latin America
6.6. Europe
6.7. Middle East and Africa (MEA)
6.8. Conclusion

Section 7.
MARKET FORECASTS
7.1. Forecast Methodology
7.2. Operational Expense Data by Region
7.3. Network Managed Services Total Addressable Market
7.3.1. Managed Services Regional Forecast
7.3.2. IT-Related Managed Services Forecast by Region
7.3.3. Network-Related Managed Services Forecast by Region
7.3.4. Managed Services Transitioned Employee Forecast (Telecom OEM)
7.4. Overall Market Share for Mobile Operator Managed Services
7.4.1. Market Share for IT-Related Managed Services
7.4.2. Market Share for Network-Related Managed Services
7.5. Summary

Section 8.
COMPANY DIRECTORY

Section 9.
ACRONYMS
KEY COMPONENTS
SCOPE OF STUDY
SOURCES AND METHODOLOGY
NOTES



Tables
  • Alcatel Lucent’s Managed Services
  • Ericsson’s Managed Services
  • Huawei Managed Services

Charts
  • Global Operators' OPEX compared to Managed Services Revenue
  • Ericsson's Managed Services Quarterly Revenue
  • Operational Expense by Region
  • Subscriber Numbers by Region
  • Managed Services as a Subset of Total Services and OPEX
  • Managed Services Revenue for Network OEMs
  • Managed Services Revenue by Region, 2007 to 2013
  • Employees Transferred Due to Managed Services
  • IT- Related Market Share, Managed Services 2013
  • Telecom OEM Market Share, Managed Services 2007
  • Telecom OEM Market Share, Managed Services 2013

Figures
  • Designed by Huawei - E-O-T Delivery Model