United States Mobile Business Customer Profiles

Size of Business Profiles: SOHO, Small, Medium, Large Businesses

In this survey of mobile business customers, data is segmented by four business sizes based on employee numbers: SOHO, small, medium and large businesses. SOHO businesses have 1 to 4 employees; small businesses have 5 to 99 employees; medium sized businesses have 100 to 999 employees; and large businesses have greater than 1000 employees. The survey data are presented in Powerpoint format and provide the following detail:

  • Demographic profile of business segment respondents;
  • Mobile phone use including fixed/mobile voice call preferences, use of multiple phones, monthly mobile services spending, and corporate payment of the mobile phone;
  • Mobile phone provider preferences and satisfaction;
  • Handset brand preferences;
  • Mobile phone capabilities and features adoption, and mobile phone feature interests;
  • Mobile phone services adoption and frequency of use;
  • Mobile voice, messaging, and internet access usage distribution for business and personal reasons;
  • Mobile application adoption;
  • Use of the mobile phone and laptop for corporate data access.
  • Laptop mobile broadband access methods;
  • Mobile device management services adoption and interests.

Table of Contents

Background/Methodology
Summary: When & Where They Work
Work Hours
Work Locations
Work Hours by Location
Office Sizes
Summary: Mobile Phone Use
Summary: Mobile Phone Use (cont’d)
Mobile Phone Use
Mobile Phone Providers
Involvement in Selection of Provider
Mobile Phone Providers Used
Satisfaction with Mobile Phone Provider
Handset Brands
Handset Brand
Source of Handset
Mobile Phone Capabilities
Interest in Phone Capabilities
Current Mobile Phone Activities
Mobile Phone Features
Interest in Mobile Phone Features
Current Mobile Phone Features
Mobile Phone Services
Current Services Used
Frequency of Use: Text Messaging
Frequency of Use: Picture Messaging
Frequency of Use: Mobile Internet Access
Average Voice Usage for Business
Average Messaging Use for Business
Mobile Phone Applications
Applications Currently on Phone
Remote Access To Corporate/Customer Info
Laptop Use
Access to Corporate/Customer Info: Laptop
Ability to Change Corporate Info from Laptop
Laptop Internet Access Methods
Access to Corporate/Customer Info: Mobile Phone
Interest in Accessing Corporate Info from Mobile Phone
Interest in Mobile Device Management Services
Interest in Mobile Device Management Services
Demographics
Demographics: Company Size
Demographics: Industry
Demographics: Occupation
Demographics: Annual Revenue
Demographics: Age