Femtocell Network Operation and IT Challenges

Point of Sale, Provisioning, CRM, Technical Support

The femtocell market has seen some delays in the timeline for go-to-market products. Many predicted that the majority of these would be caused by radio interference and product cost pressures. The truth is much more mundane but equally challenging. The real bottleneck carriers are facing in the integration of femtocells into their current network structures is more akin to IT systems integration: in particular, how are the femtocell systems going to seamlessly interface with provisioning, CRM and billing systems? This research brief investigates these issues and provides insight into potential solutions, pitfalls and likely impacts upon the market.

Table of Contents

Executive Summary
Market Update

Section 1.
THE CHALLENGES
1.1. Why the Big Concern Now?
1.2. Where Does the Problem Lie?
1.2.1. Inevitable Integration Need
1.2.2. Proprietary Environment
1.2.3. Provisioning
1.2.4. CRM
1.2.5. Technical Support
1.2.6. Other Related Issues

Section 2.
POTENTIAL SOLUTIONS
2.1. Choosing the Right Solution Partner
2.2. Consider Managed Service Solutions
2.3. Get Started Sooner Rather than Later
2.4. Standards, Standards, Standards
2.5. Service Support Teams
2.6. Point of Sale Training and Support
2.7. Test, Test, and Test Some More
2.8. Use, Don’t Abuse

Section 3.
LIKELY IMPACTS



Charts
  • Development Concerns Mapped to Market Development