What Do Cisco SMB Wi-Fi Customers Really Want?

Comparing and Contrasting Linksys and Cisco Customers

This research brief is based on primary research conducted with Small and Medium Business customers who have Wi-Fi deployments. It describes the similarities as well as the significant differences between SMB Wi-Fi customers who operate Cisco branded and Linksys branded Wi-Fi equipment. The brief focuses on these two customers groups’ channel preferences, their technology choices, their rate of technology change and 802.11n migration plans, their attitudes towards security, and their interest in a managed Wi-Fi security service.


Table of Contents

Executive Summary

Section 1.
CISCO AND LINKSYS SMB WI-FI CUSTOMERS
1.1. The SMB Wireless LAN Environment
1.2. Channels
1.3. The Current State of Wi-Fi Technology
1.4. Migration to IEEE 802.11n
1.5. Wi-Fi Security



Charts
  • Channels Where SMB Respondents Purchased Their Wi-Fi Equipment
  • Current Wi-Fi Technology at Cisco and Linksys SMB Sites
  • Cisco and Linksys SMB Customers' 802.11n Migration Plans
  • Laptop Refresh Cycles for Linksys and Cisco SMB Customers
  • Frequency with Which Cisco and Linksys SMB Customers Monitor Security
  • Monthly Price Cisco and Linksys SMB Customers Considered Reasonable for Managed Wi-Fi Security Monitoring Service