Enterprise Communications Research Service

topResearch Reports

• The Video Surveillance Market (Executive Brief Available)

  Hardware and Software Market Trends and Forecasts

• Enterprise Telepresence and Video Conferencing (Executive Brief Available)

  Drivers, Opportunities, Supply Chain Analysis, and Forecasts

• Business Continuity/Disaster Data Recovery (Executive Brief Available)

  Data Protection, Backup, and Related Products and Services for the Enterprise and SOHO/SMB Sectors

• Mobile Device Security (Executive Brief Available)

  Software, Services, and Hardware to Protect Smartphones

• Enterprise Communications in the Hospitality Industry (Executive Brief Available)

  Industry Sector Analysis

• Vertical Market Opportunities in Unified Communications (Executive Brief Available)

  Marketing Sizing, Growth Potential, and Global Opportunities

topABI Insights

• Avaya and Acme Partnership to Bring SIP-based UC to Mid-size Companies
• Google Voice: The Message Is Loud and Clear
• Intel Buys McAfee: Mobile Suppliers Take Notice!
• Virtualization of Voice: Will OCS 14 Be a Game-changer?
• Advice to RIM: Don’t Compromise What Made You What You Are
• Ripples from AT&T's New Data Plan Pricing
• It’s All about the Benjamins: Consumers Value their Pocketbook over the Environment When It Comes to the Deployment of Home Energy Management Systems
• Cisco's New Mobility Strategic Vision
• HP Acquires 3Com: What's the Impact?

topVendor Matrices

• Unified Communications Vendor Matrix

• Global Forecasts for Enterprise Communications Technologies and Applications
  • Segmentation by Region, Industry Vertical, Size of Business, Service Delivery Model: Premises-based and Cloud-based/Hosted, Device Type, and Technology
• Enterprise Communications Applications
  • Telephony – TDM, IP, Hybrid
  • Unified Communications & Collaboration
  • Video & Telepresence
  • Video Surveillance
  • Audio and Web Conferencing
  • Network & Content Security
  • Contact Centers
  • Fixed Mobile Convergence
• Enterprise Communications Technologies
  • Voice over IP (VoIP)
  • Wi-Fi, Femtocells
  • IP-MPLS, SIP, H.323
  • SD/HD Video, Telepresence, Video Streaming, Desktop and Peer-to-peer Video
  • Virtualization
  • Cloud & Managed Services
• Enterprise Communications Issues
  • Cloud and Managed Enterprise Communications Services
  • Impact of Google and Skype on the Enterprise
  • Managed Wi-Fi Services
  • Managed Communications Security Services
  • Social Networking Applications in the Enterprise
  • Integration and Interoperability of Mobile Wireless Devices in the Enterprise
  • Increasing Use of Video Applications for Enterprise Communications
  • Unified Communications and Mobility
  • Unified Communications and Telepresence
  • Consumerization of the Enterprise

Much like the story of the three blind men who each felt a part of an elephant and came up with wildly different conceptions of the beast, the enterprise communications market today is composed of so many moving parts that sometimes it is difficult to understand it in its totality. The Holy Grail of this industry has been the development of a unified communications infrastructure. Today, we're well on our way to achieving this goal, but progress is slow because of several factors. One problem is lack of interoperability and manageability in a mixed vendor environment. A company with separate voice mail and e-mail systems that lacks the software to unite the two systems is still far from the goal of a unified infrastructure. The second problem is that unified communications tend to take place incrementally rather than in forklift upgrades. Companies usually add the components that they see as having the greatest and quickest paybacks first.

This means that a company might install a new IP telephony system and perhaps a new e-mail system because both elements immediately enhance communications inside and outside the company and increase employee productivity. That same company might put off video conferencing, fixed mobile convergence and even the addition of a contact center because of today's recessionary pressures, and plan to add these elements gradually in phases. So, while companies are buying the basic building blocks of unified communications, they are not unifying everything yet, at least not in large numbers.

This situation will change over the next few years. Even vendors which historically have erected walls around their proprietary infrastructures are starting to tear down some of these barriers because of customer pressure. Gaps in standards are being filled in. The cost of video conferencing and telepresence is dropping while the quality continues to increase. Employees are becoming even more mobile, so the critical component of unified communications - presence - is becoming critical for companies that understand how the gains in employee productivity from constant availability far exceed the cost of the hardware and software. Being able to bring a technical expert onto a sales call when a question arises, even if that expert is traveling, can pay immediate dividends because there's a higher likelihood that the sale can be closed immediately rather than having to schedule additional calls.

• ARPU and ASP for Security Products and Services, World Market, Forecast: 2009 to 2014
• Biometric Sensor Revenue in Mobile Devices, World Market, Forecast: 2009 to 2014
• Business Continuity/Disaster Recovery Revenues, Enterprise vs. SMB/SOHO World Market, Forecast: 2009 to 2015
• Business Continuity/Disaster Recovery Revenues by Category World Market, Forecast: 2009 to 2015
• Business Continuity/Disaster Recovery Revenues by Global Region World Market, Forecast: 2009 to 2015
• Business Continuity/Disaster Recovery Solution Provider Market Shares World Market, 2009
• Business Continuity/Disaster Recovery Spending by Major Global Region World Market, Forecast, 2004 to 2015
• Conferencing & Collaboration UC Revenue, World Market, Forecast: 2008 to 2014
• Conferencing and Collaboration Revenue by Vertical Market, World Market, Forecast: 2008 to 2014
• Connectivity in Mobile Handsets, World Market: 2009
• Contact Center Revenue by Vertical Market, World Market, Forecast: 2008 to 2014
• Contact Center UC Revenue by Vertical Market, World Market, Forecast: 2008 to 2014
• Contingency Planning Guide for Federal Information Systems October 2009
• Enterprise Business Continuity/Disaster Recovery Revenues by Category World Market, Forecast: 2004 to 2009
• Enterprise Business Continuity/Disaster Recovery Revenues by Global Region World Market, Forecast: 2004 to 2009
• Enterprise Business Continuity/Disaster Recovery Spending World Market, Forecast: 2004 to 2015
• Finance UC Revenue by Region of the World, World Market, Forecast: 2008 to 2014
• Fixed Mobile Convergence Revenue by Vertical Market, World Market, Forecast: 2008 to 2014
• Fixed Mobile Convergence UC Revenue by Vertical Market, World Market, Forecast: 2008 to 2014
• Global Business Continuity/Disaster Recovery Spending World Market, Forecast: 2004 to 2015
• Government UC Revenue by Region of the World, World Market, Forecast: 2008 to 2014
• Healthcare UC Revenue by Region of the World, World Market, Forecast: 2008 to 2014
• Hospitality Contact Center Revenue, World Market, Forecast: 2008 to 2014
• Hospitality Fixed Mobile Convergence Revenue, World Market, Forecast: 2008 to 2014
• Hospitality In-Building Wireless Revenue, World Market, Forecast: 2008 to 2014
• Hospitality IP Telephony Revenue, World Market, Forecast: 2008 to 2014
• Hospitality Managed Wi-Fi Service Revenue, World Market, Forecast: 2008 to 2014
• Hospitality Pure Wi-Fi Smartphone Revenue, World Market, Forecast: 2008 to 2014
• Hospitality Pure Wi-Fi Smartphones Shipped, World Market, Forecast: 2008 to 2014
• Hospitality UC Revenue by Region of the World, World Market, Forecast: 2008 to 2014
• Hospitality Unified Communications Revenue, World Market, Forecast: 2008 to 2014
• Hospitality Wi-Fi Access Point Revenue, World Market, Forecast: 2008 to 2014
• Hospitality Wi-Fi Access Points Shipped, World Market, Forecast: 2008 to 2014
• Hotel Distribution by Number of Employees, United States: 2009
• Hotel Rooms, World Market, Forecast: 2008 to 2014
• Hotel Wi-Fi Penetration by Number of Employees, United States: 2009
• IP PBX Revenue by Vertical Market, World Market, Forecast: 2008 to 2014
• IP PBX UC Revenue by Vertical Market, World Market, Forecast: 2008 to 2014
• Key Malware Releases, 2000 to 2009
• Key Malware Releases: 2000 to 2009
• Managed Unified Communications Services Revenue, World Market, Forecast: 2008 to 2014
• Manufacturing UC Revenue by Region of the World, World Market, Forecast: 2008 to 2014
• Messaging Revenue by Vertical Market, World Market, Forecast: 2008 to 2014
• Messaging UC Revenue by Vertical Market, World Market, Forecast: 2008 to 2014
• Mobile Security Revenue, World Market, Forecast: 2009 to 2014
• Other UC Revenue by Region of the World, World Market, Forecast: 2008 to 2014
• SBM/SOHO Business Continuity/Disaster Recovery Spending World Market, Forecast: 2004 to 2015
• Security Client Subscribers by OS, World Market, Forecast: 2009 to 2014
• Security Client Subscribers by OS, World Market, Forecast: 2009 to 2014 (Millions)
• Services UC Revenue by Region of the World, World Market, Forecast: 2008 to 2014
• Smartphone Security Revenue, World Market, Forecast: 2009 to 2014
• Smartphone Security Revenue, World Market, Forecast: 2009 to 2014 ($ Millions)
• Smartphone Security Subscribers by OS, World Market: 2009
• Smartphone Security Subscribers by OS, World Market: 2009 (Millions)
• Smartphone Security Subscribers by Region, World Market, Forecast: 2009 to 2014
• Smartphone Security Subscribers by Region, World Market, Forecast: 2009 to 2014 (Millions)
• Smartphone Shipments by Region, World Market: 2009
• Smartphone Subscribers, by OS, World Market, Forecast: 2009 to 2014
• SMB/SOHO Business Continuity/Disaster Recovery Revenues by Category World Market, Forecast: 2004 to 2009
• SMB/SOHO Business Continuity/Disaster Recovery Revenues by Global Region World Market, Forecast: 2004 to 2009
• TDM PBX Revenue by Vertical Market, World Market, Forecast: 2008 to 2014
• TDM PBX UC Revenue, World Market, Forecast: 2008 to 2014
• Telepresence Managed Services Revenue, World Market, Forecast: 2009 to 2015
• Telepresence Network Revenue, World Market, Forecast: 2009 to 2015
• Telepresence System Manufacturer Revenue by Region, World Market, Forecast: 2009 to 2015
• Telepresence System Manufacturer Revenue by Vertical Market, World Market, Forecast: 2009 to 2015
• Telepresence Systems Installed Base, World Market, Forecast: 2009 to 2015
• Telepresence Systems Shipped, World Market, Forecast: 2009 to 2015
• Total Enterprise Communications Market by Component, World Market, Forecast: 2008 to 2014
• Total Telepresence Market Revenue, World Market, Forecast: 2009 to 2015
• Total Unified Communications Market by Component, World Market, Forecast: 2009 to 2014
• Unified Communications Hardware and Software Revenue by Component, World Market, Forecast: 2008 to 2014